We usually stay here every time we visit Anaheim, but this may be it for us. We were in the Garden Tower, not sure if the building itself is out dated or if you purchase a "more affordable" room you go there? We had a used toilet paper roll with no extra toilet paper, there is no A/C, its only the fan setting, which is not ok cuz the room fluctuated between 77 and 80, and thankfully it wasn't super out but still. Not ok if you have kids staying in the room. Like i said Ive been staying here for years, the staff in the front seem very unhappy now. The restaurant staff, and shuttle drivers were very pleasant, helpful and always greeting everyone. Oh, and let me get started on the $200 hold everytime you stay. WHY? Why is this a thing? The last few times Ive stayed ive chatted with others in the shuttle, they've expressed their frustrations with the card hold too, without me even saying it. So idk ...