1. Arrived at hotel, 9 steps from street to hotel, 2 heavy cases, 2 member's of staff at the bottom of the steps, 1 smoking, 1 on his phone. Neither helped I had to get the cases in myself (74 years old).
Sink in bathroom leaked all over the floor, reported on evening to reception, reported again the following morning bu evening still not fixed, finally duty manager came to fix.
Appalling service for what claims to be a 5 star hotel.
Didn't even offer a drink.