Find Hotel with a Concierge in Alsace

"Guests are not allowed to use the refrigerator; if you want to use it, you have to pay 10 euros. I paid 250 euros per room per night. The minibar is off-limits; if you want to eat anything, you have to pay a 100 euro deposit. Most five-star hotels include this in the room rate. When I asked if they could remove items from the refrigerator so I could store yogurt and medicine, the hotel said they could, but I would have to pay an extra 10 euros. The room was very old. The air conditioning didn't work; I asked the hotel to fix it, but they sent a fan instead. The curtains wouldn't open. When showering, the hot water suddenly turned cold. This is a five-star hotel? It doesn't deserve five stars; two stars would suffice. I feel terrible; it was a really bad experience."

"5 minute walk from train station! 5 more mins, and we were in the heart of this beautiful city. Nice rooms, helpful staff, many food options close by"

"One of the best hotels we have stayed at - the staff is extremely friendly and welcoming. We were travelling with a baby and they put so many thoughtful touches in the room it made the stay all the more memorable. Highly recommended!"