Tras-os-Montes 5 Stars Hotels

"My husband and I booked two rooms so we could each take calls and work in the evenings. When we arrived, the restaurant had no electricity, so only salad was available. We’d just cycled 90km, so that was disappointing but understandable. Unfortunately, things went downhill from there. Not long after checking in, the Wi-Fi stopped working (and stayed down for the rest of our stay), and the power outage that had affected only the restaurant spread to the entire hotel. Electricity was out for most of the night — about 90% of our stay — leaving us unable to work as planned. We had to use our phones as hotspots (costly since we don’t have a global data plan) and sit in the dark with limited laptop battery. We checked with reception several times but received no communication or updates. When we checked out, no one asked how our stay was, and there was no apology or acknowledgment of the situation. Hotels.com also reached out on our behalf, but the hotel declined to offer any compensation or even a note of apology. For a property that advertises itself as five stars, this was extremely disappointing. Power issues can happen, but how a hotel handles them makes all the difference — and the complete lack of communication or customer care here was unacceptable. Would not recommend."