虎門5 星級飯店

「Friendly staff, nice and clean rooms」

「Big Room, Wide Beds, Excellent Limousine Services, Staff polite and helpful, Very good experience, really unexpectedly impressive. We were so negligent to leave some belongings after getting off the Airport Limousine. The driver was very helpful to bring it back to us who would be leaving the Shenzhen Airport. He was supposed to take the lunch then. So our negligence sacrificed his valuable lunch time. However, he had shown very professional, helpful and polite attitudes to us. Terrific...

「房間也算很大，也不算太嘈吵。只是到觀瀾新城的接駁車有點疏落。」

「The room was exceptional as were the staff who attended to me. 」

「There’s bad drainage smell in the badroom」

「正面：房間很大，服務員態度很友善，早餐自助餐的選擇亦豐富 負面：觀瀾湖度假酒店有深圳及東莞分店，東莞分店明顯較遠，與運動公社及商場亦有一大段距離，幸好有穿梭巴士，但亦很費時。」

「交通方便，就在寶田一路地鐵站C出口隔離。 房間寬敞舒適，床鋪很柔軟，附近有很多餐廳，讚！」

「附近交通方便，酒店職員態度親切有禮，下次會再去」

「游泳、玩水，泡温泉，老少皆宜。下次一定订2号楼池畔房，阳台直接去泳池！酒店虽然很多年，设施保持的还不错，服务也很好。」

「まわりの飲食店などの案内があれば、なおよし。あとはWi-Fiが不安定だったのが残念。 　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　」

「Good option for business」

「Very bad experience and very disappointed for the HK Customer Service - When I booked the room, I selected "pay in the hotel", but the Hotels.com already charged me for the room fee immediately. This is NOT NORMAL! Normally it should be authorization only, instead of a real charge! Then when I checked out the hotel, hotel charged me again. When I called the HK Customer Service, the people was not helpful, not polite. Through the email communication, they said the HOTEL will refund me in...

「在入住的套房客厅有一沙发组合的桌子，我只是行近和轻碰桌子一下，桌子便倒下，因重量关系，倒下时连带桌子两腿亦被破坏而导致整张桌子都毁了，把我的脚亦弄痛。我到酒店大堂报告事件，结果被滞留差不多１个小时，然后告诉我桌子是受外力而遭毁坏，而毁坏时正是我入住其间，所以要求我赔偿。 简直是岂有此理, 不知所为。」

「還可以」

「the usb outlets couldn't work, sockets from hotel also could not work」