霍爾羅伊德 5 星級飯店

「Front line and concierge staff were super helpful and friendly!」

「The room was spacious, clean, and generally comfortable. The bathtub had a clearly visible crack. No complimentary bottled water. The breakfast was also disappointing. Considering the price, Basic items such as smoked salmon and pancakes required an additional charge, which was surprising and poor value for money. In addition, there was only one coffee machine available.」

「Check-in時間等候太耐只有一個職員，而我們有四間房是預訂的，拍完車回來以為已經安排了房間，又要重新排一次就安排check-in，前台女性職員獻出不耐煩。通知前台房間浴室內水渠有蚊滋飛出，他們說會有同事上來幫我安排，但是一直都沒有人跟進。」

「the towels are not dry or clean enough」

「There was no one answering the phone at all — whether calling housekeeping or reception for help. The shuttle bus service is misleading; the hotel works with a third party and they don’t recommend guests to use it. Honestly, why not just cancel the service altogether?」

「Great location」

「The location is perfect, very close to places of interest」

「滿意」

「房間整潔，寬敞舒適，職員服務良好，熱情」

「Location & safe」