"A great place to stay, especially if you are not well versed in the Vietnamese language. The staff - even down to the house cleaners and maintenance people - greet you and are friendly. This is a great hotel to stay at, and I am returning for two nights a week later."
"A great place to stay, especially if you are not well versed in the Vietnamese language. The staff - even down to the house cleaners and maintenance people - greet you and are friendly. This is a great hotel to stay at, and I am returning for two nights a week later."
"Wonderful stay at the Pullman in Hai Phong
Tho was the lobby / concergie staff and she was delightful and very kind.
Definitely would stay again. The amenities are great and so are the cleaning staff!"
"Wonderful stay at the Pullman in Hai Phong
Tho was the lobby / concergie staff and she was delightful and very kind.
Definitely would stay again. The amenities are great and so are the cleaning staff!"
"Excellent facilities, breakfast food very good, there are two separate restaurants which serve different times (0700-0800)
and (0800-1000)
Evening meals very good and not too expensive compared to local restaurants in Cat Ba town
Beaches are not private as described, the public can use them, and as a warning, after 1600 they get very busy (presume everyone heads there after work)
Clientele are predominantly Asian (Vietnamese, Korean, Chinese) and very, very few westerners, so be prepared to be...
"Excellent facilities, breakfast food very good, there are two separate restaurants which serve different times (0700-0800)
and (0800-1000)
Evening meals very good and not too expensive compared to local restaurants in Cat Ba town
Beaches are not private as described, the public can use them, and as a warning, after 1600 they get very busy (presume everyone heads there after work)
Clientele are predominantly Asian (Vietnamese, Korean, Chinese) and very, very few westerners, so be prepared to be...
"Like others have posted. Check in is a complete nightmare. Rooms not ready, Wrong room, No front desk help as it is owned by private parties renting the rooms. No fridge, dining plates or silverware. They lied to Expedia and said they gave us the correct room. Also A/C is limited to how cool it will go and turns off in the middle of each night."
"Like others have posted. Check in is a complete nightmare. Rooms not ready, Wrong room, No front desk help as it is owned by private parties renting the rooms. No fridge, dining plates or silverware. They lied to Expedia and said they gave us the correct room. Also A/C is limited to how cool it will go and turns off in the middle of each night."
Step off the street hustle & bustle into quiet serenity. Very friendly staff who make you feel personally welcome to be there. Clean and well maintained & excellent location.
Breakfast on the roof is an unexpected treat for the view of the city. Un-rushed atmosphere in the spa & a relaxing and warm pool to unwind in after a massage.
Step off the street hustle & bustle into quiet serenity. Very friendly staff who make you feel personally welcome to be there. Clean and well maintained & excellent location.
Breakfast on the roof is an unexpected treat for the view of the city. Un-rushed atmosphere in the spa & a relaxing and warm pool to unwind in after a massage.
GRAHAM
Reviewed November 4, 2026Reviewed November 4, 2026
Wonderful staff and thoughtful service
What stood out most about our stay at May De Ville Lumiere was the excellent service. The staff were warm, attentive and proactive in helping us throughout our stay. When we had an early bus and couldn’t stay for breakfast, they thoughtfully packed food for us to take away. We really appreciated that extra care.
The room felt a little smaller than we had expected, but to be fair, the size in square metres was clearly listed on Expedia before we booked, so...
Wonderful staff and thoughtful service
What stood out most about our stay at May De Ville Lumiere was the excellent service. The staff were warm, attentive and proactive in helping us throughout our stay. When we had an early bus and couldn’t stay for breakfast, they thoughtfully packed food for us to take away. We really appreciated that extra care.
The room felt a little smaller than we had expected, but to be fair, the size in square metres was clearly listed on Expedia before we booked, so...
Subramanian Viswanathan
Reviewed October 28, 2026Reviewed October 28, 2026
The hotel is located in the old town next to all the attractions. The location is great, the hotel is very nice and clean. The breakfast is amazing and the rooftop bar is spectacular. The stuff is very friendly and helpful, Lan speaks good English and always ready to help, she scheduled a 3 days trip for us from A to Z, thank you Lan. I am highly recommend the hotel, the room is clean and comfortable, they are not big but give you everything you need. Shower are great.
The hotel is located in the old town next to all the attractions. The location is great, the hotel is very nice and clean. The breakfast is amazing and the rooftop bar is spectacular. The stuff is very friendly and helpful, Lan speaks good English and always ready to help, she scheduled a 3 days trip for us from A to Z, thank you Lan. I am highly recommend the hotel, the room is clean and comfortable, they are not big but give you everything you need. Shower are great.
The hotel is modern with clean spacious rooms and bathrooms. It is in a quiet location. The staff are extremely helpful. I highly recommend this hotel and would definitely stay there again.
The hotel is modern with clean spacious rooms and bathrooms. It is in a quiet location. The staff are extremely helpful. I highly recommend this hotel and would definitely stay there again.
Charmaine
Reviewed November 3, 2026Reviewed November 3, 2026
I stayed here for three nights, and everything was excellent from start to finish. The location is perfect—within walking distance of all the must-see attractions. Breakfast was included with the room, and it was always fresh and delicious. The staff were incredibly friendly and welcoming.
A special mention to Peter, who gave me some fantastic recommendations for restaurants and cafes, which truly enhanced my trip.
Overall, I strongly recommend this hotel and would absolutely stay here again.!
I stayed here for three nights, and everything was excellent from start to finish. The location is perfect—within walking distance of all the must-see attractions. Breakfast was included with the room, and it was always fresh and delicious. The staff were incredibly friendly and welcoming.
A special mention to Peter, who gave me some fantastic recommendations for restaurants and cafes, which truly enhanced my trip.
Overall, I strongly recommend this hotel and would absolutely stay here again.!
Ali
Reviewed December 28, 2024Reviewed December 28, 2024
We knew that many people a zillion time more famous stayed at this hotel including Angelina Jolie and Brad Pitt and many other dignitaries and presidents from many nations, but the entire staff made us feel like royalties ourselves. They constantly made sure myself and my 2 small children were always comfortable and safe and happy. They always called our room to make sure we didn’t need something. They made sure my children were happy. Our last day we were getting a ride from our transfer to Hà...
We knew that many people a zillion time more famous stayed at this hotel including Angelina Jolie and Brad Pitt and many other dignitaries and presidents from many nations, but the entire staff made us feel like royalties ourselves. They constantly made sure myself and my 2 small children were always comfortable and safe and happy. They always called our room to make sure we didn’t need something. They made sure my children were happy. Our last day we were getting a ride from our transfer to Hà...
From the moment we stepped on the property Julian the front desk assistant was beyond welcoming and provided us with exceptional customer service as well as the other staff. The property was very nicely maintained. They provided me a excellent experience with them.
From the moment we stepped on the property Julian the front desk assistant was beyond welcoming and provided us with exceptional customer service as well as the other staff. The property was very nicely maintained. They provided me a excellent experience with them.
LaAbril
Reviewed October 28, 2026Reviewed October 28, 2026
We booked the owner's suite and I used the external room as my YouTube editing studio. I like the fruit provided and I liked the private Terrace.
The morning buffet was excellent - so many options.
The staff was very attentive and assisted us with a Cyclo tour in the Old Quarter which included Train Street.
We were on a Pre-Paid Ha Long Bay cruise and this hotel was recommended to stay and was the pick up point.
I enjoyed our stay here and the Red Bean restaurant was extremely good. I would...
We booked the owner's suite and I used the external room as my YouTube editing studio. I like the fruit provided and I liked the private Terrace.
The morning buffet was excellent - so many options.
The staff was very attentive and assisted us with a Cyclo tour in the Old Quarter which included Train Street.
We were on a Pre-Paid Ha Long Bay cruise and this hotel was recommended to stay and was the pick up point.
I enjoyed our stay here and the Red Bean restaurant was extremely good. I would...
Bernadette
Reviewed November 1, 2026Reviewed November 1, 2026
I recently had the pleasure of staying at The Oriental Jade Hotel in Hanoi, and it was an unforgettable experience. This hotel is centrally located near the serene Hoan Kiem lake , within walking distance of vibrant shopping areas, including the charming Old Quarter, making it the ideal base for exploring the city.
The hotel exudes a sense of safety and security, ensuring a peaceful stay from start to finish. My suite was spacious, impeccably clean, and beautifully maintained, offering both...
I recently had the pleasure of staying at The Oriental Jade Hotel in Hanoi, and it was an unforgettable experience. This hotel is centrally located near the serene Hoan Kiem lake , within walking distance of vibrant shopping areas, including the charming Old Quarter, making it the ideal base for exploring the city.
The hotel exudes a sense of safety and security, ensuring a peaceful stay from start to finish. My suite was spacious, impeccably clean, and beautifully maintained, offering both...
DAVID
Reviewed November 22, 2024Reviewed November 22, 2024
Meritel Hanoi is a beautiful hotel, with top notch service. However, the air conditioning kept going out in our room though the staff was quick to get it up and running again every time it went out. We also experienced ants in our sink, but again the staff was very prompt in getting it fixed. The Meritel advertises that it has soundproofed rooms, but this is not the case. You will be able to hear the room next to you as well as the city outside (thought it is very quiet at night so as long as...
Meritel Hanoi is a beautiful hotel, with top notch service. However, the air conditioning kept going out in our room though the staff was quick to get it up and running again every time it went out. We also experienced ants in our sink, but again the staff was very prompt in getting it fixed. The Meritel advertises that it has soundproofed rooms, but this is not the case. You will be able to hear the room next to you as well as the city outside (thought it is very quiet at night so as long as...