葛瑞斯 5 星級飯店

「Very disappointed. Not like the pictures at all. 」

「非常舒服」

「唯一評價是冷熱水不足夠, 而住在2樓的房間. 另外, 清理房間見到清潔員將所有被及枕頭放置於地下, 不太乾淨」

「Super good location with super good room! Clean and big enough! Will definitely come to reserve the hotel if I came to London in the future」

「Fantastisch hotel op een zeer goede locatie Dichtbij dichtbij bondstreet station Mooie kamer Zouden dit een volgende keer weer opnieuw boeken 」

「非常好的酒店，所有工作人员都很nice，负责。超级赞！」

「Everything is good! Bell boy service is very good, very smart and helpful ! But The staff who cleaned the room was average, because he would mess up my pajamas and comb them! Won't fold well! In addition, the hotel's front desk female staff even less commendable, because she was very helpful, because I do not make a long distance phone call to the driver, I hope she can help, she finally did not help me, I'm your customer, why not help me?」

「The hotel was modern and our room was spacious for Central London. We got a room on the top floor and it was quiet ! The hotel is located very close to Trafalgar Square and Covent Garden and walking to other places in Central London was very easy. As we were celebrating our anniversary, the hotel also surprised us with a bottle of Prosecco and slice of cake - what a lovely touch! They also set up a separate bed for our daughter who was travelling with us without us even asking for it - that was...

「Great Hotel」

「Staff there are very nice and helpful. However they don’t refill toiletries everyday 」

「Hotel is newly opened, nice environment and excellent location. However, not enough caring as 5-star Hotel, can’t find TV remote control in the room, no coffee mixer / spoon, no trash in the room, only one in toilet. The most important for me, cannot connect wifi in my room, only able to connect the main hotel wifi, but coverage so bad and always disconnected.」

「The Shangri-La at The Shard in London, staying in a room with an iconic view, offers a clear vista of the Tower Bridge and various important landmarks. The dinners and breakfasts provided by the TING restaurant are excellent. The front desk also offers service in fluent Chinese and English. Other Shangri-La hotels should consider this establishment's service standards as a worthwhile example to emulate.」