加州沙漠 5 星級飯店

「too bad」

「酒店硬件设施非常棒 环境也很好 但是酒店的服务人员态度不好 没有笑脸 回复也不及时；第一天下午让他们送牙刷 答应说会送到我们房间 但当我们晚上10点多回到房间 却没有送到 ；第二天上午又去要了一次 结果还是没有送；直到第三次要求才送过来」

「The environment is beautiful, but the sound insulation is somewhat lacking.」

「Had a great stay and it's my new favorite in Palm Springs! Obsessed, I can't wait to be back. I loved the design, staff was sweet and on top of everything. Highly recommend! Can also walk downtown.」

「Staff was exceptional in every area of the property. Beautifully landscaped grounds with lots of amenities. Highly recommend. 」

「Stunning location. Beautifully appointed room. Great breakfast and friendly, accommodating staff. Will definitely stay again!」

「We previously attempted to communicate directly with the property manager about our concerns, but didn’t receive any response. Below are the issues we experienced: During check-in, issues with the front door lock and access code after traveling 14+ hours and it being 100+ degrees outside (poor communication); Garbage left in guest bedroom dresser (McDonald’s cup with liquid); All nightstands dusty and dirty; Hand soap, body wash, shampoo, and conditioner bottles empty or nearly empty in guest...