布倫特伍德 5 星級飯店

「Very friendly staff, convenient location.」

「good but not meet the expectations as always when i live with rosewood， sorry to say that」

「地點極佳」

「The staff are friendly and helpful and this makes the Royal Lancaster outstanding」

「員工很熱情」

「一般延遲退房是不可能的，但是飯店竟然非常大方的同意了。為門僮Peter 到行李員都非常親切而周到，bar的調酒非常好。 房間內提供的杯子是水晶杯，非常有品味」

「Excellent hotel experience」

「The hardware is nice, location is perfect and generally staff were helpful. But housekeeping is a bit hit and miss. Eg They never showed for turn down, and they ask you to order breakfast with the card but never provided a card. Some items (that are complimentary) were replenished whilst others were not. But overall a great hotel and I would stay here again. 」

「Great location and staff was very friendly」

「If I didn’t find the hotel charged me for the mini bar chocolate I didn’t eat, I would rate the hotel higher. So sorry to see they overcharged 4 pounds. Hope this was just done by mistake. 」

「Housekeeping is not very good for a five star hotel」