Laguna Woods 4 Stars Hotels

"1) My room was assigned to someone else while I was already staying in it! On Day 2 I return to my room at night to find someone else’s name on the TV welcome screen and the lights on! Hotel couldn’t explain what happened and brushed it off as a technical error. The only person who was thoughtful was the security guard, Elizabeth, who checked the room with me and suggested new key cards be issued. Otherwise, the hotel manager was just trying to finish the conversation with me as fast as possible when he couldn’t explain how the problem happened. Condition of room: Dust on the surfaces, hair in the shower, bathroom counter was wet ipon arrival, bed comforter put on backwards, front desk button didn’t work, shower valve on backwards, tile broken in shower, pull handles on curtains were broken and on the ground. Overall, the room was not kept in good condition. Would not stay here again."

"Very clean property, perfectly located "

"Very clean and outstanding customer service "

"The crew from check in to the parking lot security, everyone was SO friendly and helpful! I was maid of honor for a Disney bachelorette and they helped me get into one of our rooms a little early so I could get stuff settled before the bride arrived. It was amazing! So grateful for the friendliest and most accommodating crew! "