Breakfast was cold, HVAC went out around 11 and couldn't call down cause the phone didn't work. Staff was incredibly rude. Manager on duty was nice though, hut at the end of the day, we spend money to stay at a hotel and bring 14 other families with us & the hotel sucked. Horrible for a Marriott, as a platinum elite member, I'd expect more than what my family experienced, especially on the customer service side of things.