Due to a power outage at the hotel and the lack of a backup generator on 7/27 /2025, the elevators were completely out of service, and we nearly missed our flight. Our child, who uses a wheelchair, had to be carried down four flights of stairs by some passersby at the hotel together with my husband — it was a terrifying experience.
Additionally, the accessible bathroom did not have a roll-in shower. We had to request a shower chair, and two people had to lift our child into the bathtub to sit on the chair and shower. The space was extremely limited in the tub and unsafe.