Clifton Heights 4 Stars Hotels

"The room and facilities were standard. We were disappointed in the level of service we are used to at a Hilton location. We had breakfast in the hotel's restaurant and the person that greeted us (seemed to be the restaurant or shift manager) was curt. The same person proceeded to have to be what seemed to be an argument with his staff in the middle of the restaurant floor, which was unprofessional. There was an automatic 18% service charge for a self-serve buffet, which might have been fine, but we had to ask for refills of our waters. Additionally, the bill was given to us even though we weren't finished with our meals, and the individual providing drinks never came back after he dropped off after he RUSHED to drop off the check. I expect better from Hilton. "

"We usually stay at the Windsor because it is very well located, has restaurants on the main floor and is usually very nice. This past time, the AC in the room didn't work and the staff said they only have two settings, one for summer and one for winter. It was so warm in the room we had to open the window just to get some cool air, it was almost too hot to sleep. Also, the shower didn't drain but the staff said they would take care of that. Other than that it was fine."

"Outstanding location!"

"Having the water bottle fill up station on each floor and the coffee machine in the lobby was wonderful."

"Though we would like the ADA accessible double queen to be a bit larger to accommodate a wheel chair, we appreciated the shower/bath handles, low heights for hangers, and close vicinity to the elevator. There are also lots of power outlets for your devices! From Front desk to room service, to security, every staff member we encountered was always kind, above and beyond friendly, and helpful."

"Staff was nice, Had everything we needed but I’ve never been in such a dusty room. HVAC definitely needs a maintenance/upgrade. I dusted room daily myself but within minutes dust was settling again from the dirty HVAC unit. They are under some renovations so I’m sure there will be plenty of upgrades sometime soon. "

"Room was clean. Door to the bathroom did not shut all the way."

"Wonderful stay. The staff is warm and friendly. The decor of the lobby is casual, elegant and trendy. There is a lounge just off the lobby that was a nice retreat to escape read a book or take a business call. The rooms are well appointed, clean and spacious. I had access to the “M-club” room which offered a nice array for breakfast, complimentary snacks and drinks through the day and nice evening offerings. The staff in there were also very friendly and service minded. Check in and check out was quick and seamless For a centrally located, smooth and trouble free experience, I can’t imagine any place any better."

"Stayed here for a conference. Staff not clear in their communications or helpful in general. Tried to charge me for early check in when I had paid for the night begore so that I could check in. Room was cold."