Basking Ridge 4 Stars Hotels

"We arrived late in the evening after a nearly 4-hour technical flight issue delay on a long international flight. We booked the hotel assuming it was a quick & easy walk. We were confronted with huge signs stating pedestrian access was not possible and to use the shuttle service. Unfortunately, we had to search for more than 10 minutes just to find the tiny sign indicating the shuttle location (on the huge sign couldn't they have said WHERE to catch the shuttle?). We waited more than 30 minutes in the freezing cold, calling the hotel repeatedly, asking for the shuttle, only to get a recorded message that shuttles runs every 15-20 minutes. When we tried to reach the front desk by phone, it just rang & rang. When, after nearly an hour, arrived at check-in and asked about the shuttle delay, they dismissed & gaslighted us. Shocking. I tried to let it go. When we arrived to our room (exhausted after long flight & delays) we were shocked to find they put us in the wrong room class. We booked a king bed room and got a double. Back to reception and the terrible front desk staff just to be gaslighted once again - of course it wasn't their fault, it was the way we booked. Our booking confirmation clearly stated king room. They reluctantly, like it was a big favor, put us in king room. More issues with the morning shuttle as well. Thought this would be an easy way to layover (since Newark airport CLOSES at 9:00 PM) but we were WRONG. Never again. Terrible experience from start to end. "

"There was a wedding during my stay so the valet was not available to non-wedding guests. Parking cost about $30 even though there was not a single available spot. Folks were double parked and illegally parked and we were told we had to park on the road, which was so unreasonable, especially in the winter. The check in line was excessively longs and staff were not friendly or accommodating. Will not be returning."

"Help desk lady jerked me around to check in 2 times and charged me even before check in. After checked in so found the heater leaks thus floor was wet plus the refrigerator can never be closed and toilet leaked too."

"I was using the handicapped parking area which still had mounds of snow and a lake of water in one of the spots. "

"staff very accommodating "