Appalachian Mountains 4 Stars Hotels

"The sheets were very uncomfortable. Felt like sand paper. I had to go buy some soft ones. Our wait for fast food pick up was an hour. The room spelt like smoke when we walked in. The toilet is very low to the floor. The room can use some up the date furniture "

"Great Experience!"

"-The mattresses are way too old and uncomfortable. As you try to lay down, you would sink in them. -The TV is outdated, it does need to be replaced with the ones with smart features. -Upon arrival, we had to wait about 10-15 minutes at the front desk until someone showed up. However, their check out was super easy as they provided text message notifications to check out. -The hotel does not provide self parking option and the is no parking lot on the property. They, however, provide valley parking for a fee."

"The Grove Park Inn used to be a five star property. It’s a 3 at best today. We went to the GPI to celebrate my son’s birthday. Just to hit the high notes, the service from the staff was terrible. They obviously have very little training in hospitality. Absolutely no enthusiasm by the person in the Cafe, the Concierge, or the wait staff. Additionally, the Edison restaurant was a big disappointment. Our waiter rushed us through our dinner, even though there were very few guests in the restaurant. We ordered drinks and my son ordered a Sour Pineapple Cherry beer. The waiter brought out a completely different beer. We tracked him down to let him know and he informed us that they did not have beer he ordered. He scooped up the beer glass and can without a word. He did not offer another alternative. Secondly, the television in the restaurant was tuned to a very divisive and controversial political channel. I was shocked. The local restaurants in my hometown know better than this. Additionally, our room was dirty. The bathroom floor was sticky and we found a dead bug, M & Ms and and old cough drop on the floor around the beds. Our hotel room was only serviced once during our four day stay. The Spa was also dirty and extremely dated. There was an old comb, the lining of a women’s swimsuit, and most disgusting, someone blew their nose in the cold plunge tub and we had to find someone to remove it. So, no cold plunge for us. The “Spa” robes were horrible. Will not return. "