聖保羅 3 星級飯店

「Laura at the front desk was so friendly & helpful.」

「Upon arrival it didn’t look bad. The staff I encountered first when checking in was polite and fast with getting me the room keys. I’m guessing that was around shift change. The rooms appeared to be nice and clean but there was a shortage of towels, rags, no sheets for the pull out sofa bed. On the app it says under their amenities a crib can be provided if requested. Started trying to ring the staff maybe 45 minutes after scoping the rooms and no answer at all. Walking around looking for...

「Our room was ok, shade was broken, some pretty bad stains on the carpet that may have been spilled food or possibly vomit. Tub/shower was dingy. Definitely in need of a remodel. Rooms are cleaned every other day which is not what we would expect but seems to be a theme since Covid. I had to ask twice for basics such as clean towels and coffee supplies. When housekeeping finally came after the second request they were very accommodating. Nice location though, plenty of nice restaurants nearby.」

「If the hotel is at or near max capacity, the staff needs to up-staff to account for that many guests. The evening reception ran out of snacks before even 1 hour of the 2 hours had passed. The pool was over run and more than at capacity. Children were in the exercise room mis-using equipment. The dining area could not be cleaned as fast as empty plates were filling up the space. I've stayed here before and had a great experience, but this time felt like there was not enough staff to manage...

「前台很nice 干净整洁」

「为什么没有牙刷」

「Old building. Toilet didn’t really flush well and the shower wasn’t properly cleaned.」