Independence 3 Stars Hotels

"Had a great stay, the staff was nice and helpful. The room was clean and the best part was it was walking distance to the stadium"

"The staff (from the front desk to housekeeping was very helpful and even went above and beyond for the guy in Rm 248. Please let them know my gratitude and appreciation"

"Nice stay"

"Rooms were comfortable and clean!"

"My stay was great. The front desk staff was polite and helpful. The female manager on the other hand was rude and dismissive when I brought up my service animal and how she could not charge a pet fee due to having a service animal. She brought up that Missouri does not count support animals as service animals ands when I informed her that while that may be true, support animals are protected under Federal Law as service animals and she could not charge me a pet fee, she was dismissive of me and told me not to worry about the charges. After checked out and left I saw that she did in fact go ahead and charge me for a pet and more than she even stated at first. When I called to discuss this with her she was "never at the hotel" and when I requested her bosses information I was told that she said she is not allowed to give out her District Managers information and I could email her. I refuse to speak with the site manager any longer as she has been super rude during this whole experience and refuses to help me. I feel very targeted by this manager."