Kennet & Avon Canal Trail Luxury Vacations

Very miserable staff The room was small… nothing like the picture The bath didn’t have taps… I had to fill the bath with the shower Room was for two people but only had one towel No air conditioning just a small electric fan

I felt very comfortable, safe, and take. care of here as a solo female traveler. I definitely recommend getting the deluxe room and will plan to be staying here again. It helps the food downstairs at the pub is great too!

Easy check in. Beautiful surroundings and very clean. We would hav

The stars and service question and rating are subtly skewed as the hotel itself the staff was phenomenal and top tier. However, the restaurant staff on property for Luciano by Gino D’Acampo was utterly horrendous, waited 45 minutes for water refills and only received because I got up to ask for them, not much was done at all about the issue other then restaurant management making excuse of being short staffed, but she couldn’t be bothered to check on us or anyone else knowing that? We received a 20% discount upon checkout and lodging a more formal complaint in the lobby. We had reservations for two months and made it our last meal in the UK and couldn’t had been more disappointed or let down. The hotel nice, their restaurants, I wouldn’t recommend to anyone.

Loved the staff at the Royal Horseguards, especially Pervez, who was always kind and welcoming every time we crossed path. The rooms/furniture are a bit dated, but comfortable. Great location and walking distance to Big Ben, the London Eye and Trafalgar Square.

This is my second time staying at Sofitel. It is a fantastic place to relax in comfort. From check in with Jude (a great guy) to having a drink in the bar. This hotel checks off everything on my list that makes me want to stay here again and again. See you next time Sofitel London!!

The stars and service question and rating are subtly skewed as the hotel itself the staff was phenomenal and top tier. However, the restaurant staff on property for Luciano by Gino D’Acampo was utterly horrendous, waited 45 minutes for water refills and only received because I got up to ask for them, not much was done at all about the issue other then restaurant management making excuse of being short staffed, but she couldn’t be bothered to check on us or anyone else knowing that? We received a 20% discount upon checkout and lodging a more formal complaint in the lobby. We had reservations for two months and made it our last meal in the UK and couldn’t had been more disappointed or let down. The hotel nice, their restaurants, I wouldn’t recommend to anyone.

Wow! I cannot wait to return! What an incredible experience. Woke up from a nap and took a last minute visit to the Royal Mews. My room was so adorable.