「During my recent stay at Rixos Dubrovnik, I booked the top-tier Spa Suite, expecting a genuine five-star experience.
Unfortunately, nearly every interaction fell short: examples:
- At checkout, I waited over 25 minutes for a bellboy despite multiple reminders until our butler stepped in and we nearly missed our flight
- At breakfast, a manager passed a simple coffee request to a trainee, and only after multiple repeats did the butler fix it.
- A pre-booked dinner request at their restaurant...
「我們被安排住在同系酒店 Royal princess hotel, 但事前沒收到通知,故check in 時找了些時間才到 princess 查詢。同系酒店只有一間開放,應是將所有預訂同系酒店的都放在一起。其他幾間都維修中,故周邊環境不佳,有太多建築進行中。酒店本身質素很好,房間大,整潔,早餐食物種類及質素亦合理。停車就放在街邊,5星酒店都不開停車場有些奇怪。酒店離舊城有10多分鐘車程,如有定期穿梭巴士會更佳。但以價格來說,整體上是超值的。」