西密蘭群島海灘假期

On the last night of my stay, the water from the tap was all brown and black when I took a shower. I complained to the front desk, but the staff just responded indifferently, saying something about pipe maintenance. Shouldn’t the hotel at least inform guests that dirty water might come out after pipe work? There’s absolutely no service quality at all. Very disappointing. I strongly advise against choosing this hotel. In addition, there’s a serious insect problem here, with lots of ants and worms crawling around the room. It’s absolutely disgusting. 在最後一晚住宿時，沖涼的時候水龍頭全是啡黑色污水。然後向櫃位職員投訴，他只係冷淡回應說什麼水管工程。你們做完水管工程不用通知一聲住客開水的時候注意污水有機會排出嗎？完全沒有服務質素可言。非常失望。千萬不要選擇這間酒店。 另外這裏有嚴重的昆蟲問題，很多螞蟻蚯蚓。在房間走來走去。十分嘔心。

just for one night stay, ok

Check-in was very unorganized. I waited over 2 hours for a clean room because the room I was “upgraded” to had a puddle of water inside and smelled moldy. The second room I was provided was better, but the overall experience was disappointing. After everything I had already dealt with, I asked if dinner for two could be provided as a courtesy and was told no. About 45 minutes later, I was offered coconut water instead. The lack of urgency, communication, and effort to make the situation right made an already frustrating check-in experience even worse.

1/免費泊車2/凌晨可以辦理入住手續3/當晚沒有熱水沖涼4/房間有少量異味，露台同埋睡房可以開窗5/翌日花灑熱水水已經解決，但房間異味不能換房。

Check-in was very unorganized. I waited over 2 hours for a clean room because the room I was “upgraded” to had a puddle of water inside and smelled moldy. The second room I was provided was better, but the overall experience was disappointing. After everything I had already dealt with, I asked if dinner for two could be provided as a courtesy and was told no. About 45 minutes later, I was offered coconut water instead. The lack of urgency, communication, and effort to make the situation right made an already frustrating check-in experience even worse.

Great hotel, good location, somewhat away from the busy streets but walking distance (10 mins) to the Jungceylon. Good service from the staff and their breakfast has a great selection. Will stay again.

On the last night of my stay, the water from the tap was all brown and black when I took a shower. I complained to the front desk, but the staff just responded indifferently, saying something about pipe maintenance. Shouldn’t the hotel at least inform guests that dirty water might come out after pipe work? There’s absolutely no service quality at all. Very disappointing. I strongly advise against choosing this hotel. In addition, there’s a serious insect problem here, with lots of ants and worms crawling around the room. It’s absolutely disgusting. 在最後一晚住宿時，沖涼的時候水龍頭全是啡黑色污水。然後向櫃位職員投訴，他只係冷淡回應說什麼水管工程。你們做完水管工程不用通知一聲住客開水的時候注意污水有機會排出嗎？完全沒有服務質素可言。非常失望。千萬不要選擇這間酒店。 另外這裏有嚴重的昆蟲問題，很多螞蟻蚯蚓。在房間走來走去。十分嘔心。