Phu Quoc Island Beach Vacations

Cassia Cottage was a highlight of our Vietnam stay! The location (accessible to main town), gorgeous beach/pool outlook, best food in Vietnam onsite at Spice House, morning yoga with a great instructor, and above all a really lovely staff - nothing was too much trouble and they were genuinely so kind. Superb!

The look of this resort is amazing however staff let this place down. Hotel staff and bar staff were friendly and helpful but the lifeguards and restaurant staff were very rude. My daughter fell over in front of a lifeguard and as I was rushing to get to her I saw the lifeguard laughing at her instead of helping her also the drama of getting enough towels everyday was ridiculous, if you’re travelling in a group they come over and question you why you have so many towels I needed to get a manager involved one day to explain we were two rooms together.

Fantastic resort with a central location, excellent staff and beachfront amenities

Quite a good bungalow, large, spacious. Of the minuses I will note the already quite outdated equipment and furniture. The jacuzzi is too old and does not heat the water, so there is no need to use it. The housing needs repairs, as there are many cracks where insects crawl. Overall, a good bungalow, the resort has a large stunning pool with a view of the sea.

The room was clean and tidy, but the flooring looked old and had stain marks. The handheld shower was not working properly. If you are a solo traveller, the staff are generally not attentive, especially at the breakfast restaurant. The gym equipment was also not clean.

Yes the rooms were clean, private pool was well maintained. Staff was really polite and helpfull. Lisa helped us plan a great breakfast with private chefs and Tony arranged good activities and transportation for us

The look of this resort is amazing however staff let this place down. Hotel staff and bar staff were friendly and helpful but the lifeguards and restaurant staff were very rude. My daughter fell over in front of a lifeguard and as I was rushing to get to her I saw the lifeguard laughing at her instead of helping her also the drama of getting enough towels everyday was ridiculous, if you’re travelling in a group they come over and question you why you have so many towels I needed to get a manager involved one day to explain we were two rooms together.

The room was clean and tidy, but the flooring looked old and had stain marks. The handheld shower was not working properly. If you are a solo traveller, the staff are generally not attentive, especially at the breakfast restaurant. The gym equipment was also not clean.

Fantastic resort with a central location, excellent staff and beachfront amenities

The look of this resort is amazing however staff let this place down. Hotel staff and bar staff were friendly and helpful but the lifeguards and restaurant staff were very rude. My daughter fell over in front of a lifeguard and as I was rushing to get to her I saw the lifeguard laughing at her instead of helping her also the drama of getting enough towels everyday was ridiculous, if you’re travelling in a group they come over and question you why you have so many towels I needed to get a manager involved one day to explain we were two rooms together.

Quite a good bungalow, large, spacious. Of the minuses I will note the already quite outdated equipment and furniture. The jacuzzi is too old and does not heat the water, so there is no need to use it. The housing needs repairs, as there are many cracks where insects crawl. Overall, a good bungalow, the resort has a large stunning pool with a view of the sea.

The room was always clean, thanks to the housekeeping staff's work. As for the rest of the staff, they should be trained in customer service. Nobody says good morning or good night, or even smiles at anyone. This made me feel like they work under a lot of pressure.

The look of this resort is amazing however staff let this place down. Hotel staff and bar staff were friendly and helpful but the lifeguards and restaurant staff were very rude. My daughter fell over in front of a lifeguard and as I was rushing to get to her I saw the lifeguard laughing at her instead of helping her also the drama of getting enough towels everyday was ridiculous, if you’re travelling in a group they come over and question you why you have so many towels I needed to get a manager involved one day to explain we were two rooms together.

The room was clean and tidy, but the flooring looked old and had stain marks. The handheld shower was not working properly. If you are a solo traveller, the staff are generally not attentive, especially at the breakfast restaurant. The gym equipment was also not clean.