New England All inclusive Vacations

Very elegant, clean, great staff and excellent service

Good staff; convenient location

Toilet bowl was dirty. Water was turned off for 5 hours on our second day, air conditioner was old and not working properly. The staff was very helpful, but owners should invest in it, ideal location to stay in NYC.

Great property. Very secure. So close to time square and broadway

Note: We are a family of 3 and needed 2 beds. The Renwick is a well appointed historical hotel near Grand Central. It is super easy to get to and is in a nice neighborhood with many quality restaurants. The front desk staff was adequate, not particularly friendly or engaging, while efficient. They didn’t offer any information about various amenities or their location within the hotel at check in or otherwise. At one point, we tried to tip the bellman for handling bags and he had disappeared. The cleaning staff were genial. We couldn’t figure out what the paintbrush on the door was for - do not disturb, clean, other?? We put the paintbrush out and ended up getting service which is exactly opposite of what we wanted. The cleanliness of the room was mediocre - the shower REALLY needed to be scrubbed, as did the door trim around the bathroom door. While the basics were clean, the room hadn’t been deeply cleaned in a while. The room was large, quiet and comfortable. We will probably consider the Renwick again if we need to have 2 queen beds for the location convenience and the room size. Of it’s just 2 of us, we will consider other hotels nearby. Giving a 4 rating - liked the quiet neighborhood and quirkiness of a historic boutique hotel, cleanliness and friendliness/basic information about the hotel an amenities could be improved.

Breakfast is really nice. Close by everywhere. Love it.

Super spa - got a great facial, and the steam room was high quality (fast to warm up, good steam). Very friendly and helpful staff including concierge and doormen

Hotel hits all the 5 star spots apart from 2 points. 1 - the rooms are not soundproof at all, and being able to hear the conversations in the room next door so clear that i could repeat what they were saying is not what i would expect. Second - the front desk staff are not as polished and committed to the level of service i would expect from a top end 5 star hotel. Doormen were top class. All in all it's a good hotel, but with so much choice in NY, i have stayed in better.

Very elegant, clean, great staff and excellent service

Good staff; convenient location

Toilet bowl was dirty. Water was turned off for 5 hours on our second day, air conditioner was old and not working properly. The staff was very helpful, but owners should invest in it, ideal location to stay in NYC.