Cham Islands Ski Vacations

kind staff and clean room i would like stay this place again

Staff at reception and restaurants very friendly and helpful but housekeeping can be a bit more helpful and less lazy. Pool could be cleaner gym a bit small but everything else is ok. Will come back

Excellent Hotel, treatment, staff. Breakfast with lots of variables, location, and on-time services. I would highly recommend this.

Beautiful hotel, great location, excellent staff, delicious buffet breakfast Pool is gorgeous but cold Hospitality at its best!

Beautiful property. Kind & helpful staff. I had an issue in our room. Found over a dozen bugs around both beds on our first night. They looked like fat maggots but I’m pretty sure they were actually maggots. Very unsettling. Shared video to front desk. Housekeeping came up to sweep them out the door. But nothing more. Housekeeping handed us bug spray and left. Unacceptable. After finding a few more crawling around the floor an hour later the front desk moved us to another room. Unfortunately the room was a bit of a downgrade from what I reserved. Nothing else was done. Management had not even apologized. The next day I contacted Expedia so I could be refunded the difference in room costs since I had been downgraded. Expedia called the hotel and Koi refused to refund the mere $14 dollar difference. Trust me I’m desperate for $14 it was more about the principle of fairness. Hours later I was called by someone in management and offered a better room & sent a fruit platter for our last night. I did get an apology. Sadly shuffling btwn several rooms we left behind 2 favorite tshirts & phone plug. Traveled across countries to relax only to go through this was disheartening. I do not believe this is a common experience here but it still happened.

kind staff and clean room i would like stay this place again

Excellent Hotel, treatment, staff. Breakfast with lots of variables, location, and on-time services. I would highly recommend this.

Beautiful property. Kind & helpful staff. I had an issue in our room. Found over a dozen bugs around both beds on our first night. They looked like fat maggots but I’m pretty sure they were actually maggots. Very unsettling. Shared video to front desk. Housekeeping came up to sweep them out the door. But nothing more. Housekeeping handed us bug spray and left. Unacceptable. After finding a few more crawling around the floor an hour later the front desk moved us to another room. Unfortunately the room was a bit of a downgrade from what I reserved. Nothing else was done. Management had not even apologized. The next day I contacted Expedia so I could be refunded the difference in room costs since I had been downgraded. Expedia called the hotel and Koi refused to refund the mere $14 dollar difference. Trust me I’m desperate for $14 it was more about the principle of fairness. Hours later I was called by someone in management and offered a better room & sent a fruit platter for our last night. I did get an apology. Sadly shuffling btwn several rooms we left behind 2 favorite tshirts & phone plug. Traveled across countries to relax only to go through this was disheartening. I do not believe this is a common experience here but it still happened.

kind staff and clean room i would like stay this place again

Staff at reception and restaurants very friendly and helpful but housekeeping can be a bit more helpful and less lazy. Pool could be cleaner gym a bit small but everything else is ok. Will come back

Excellent Hotel, treatment, staff. Breakfast with lots of variables, location, and on-time services. I would highly recommend this.