Kennet & Avon Canal Trail Pet-friendly Vacations

Front desk staff were not supportive. Bar and bartender were excellent.

We had a wonderful stay at the Vintry and Mercer Hotel. The roomstaff

A wonderful place which a home away from home. The staff is very helpful and unobtrusive

Outstanding customer service; great location

Brilliant location by Marble Arch and Oxford Street. Only a short walk to Hyde park which was prefect. When we arrived although requested early check-in it wasn’t available, and then when I came to check-in at 5pm after seeing a show it was a bit chaotic - no idea where the queue started or ended - it would have been better for it to be more organised. Our room was upgraded which was a very nice touch and the room was amazing - and we looked on to Oxford Street. The breakfast was brilliant well worth the extra price. Would most definitely stay here again.

The stars and service question and rating are subtly skewed as the hotel itself the staff was phenomenal and top tier. However, the restaurant staff on property for Luciano by Gino D’Acampo was utterly horrendous, waited 45 minutes for water refills and only received because I got up to ask for them, not much was done at all about the issue other then restaurant management making excuse of being short staffed, but she couldn’t be bothered to check on us or anyone else knowing that? We received a 20% discount upon checkout and lodging a more formal complaint in the lobby. We had reservations for two months and made it our last meal in the UK and couldn’t had been more disappointed or let down. The hotel nice, their restaurants, I wouldn’t recommend to anyone.