City of Caloundra Mountain Vacations

Simple apartment but did what we needed. Lila in bathroommmake mobility bit worse. Chairs were very unstable.

Very convenient to the hospital

Great location to shops, dining places and transport

Lovely location. Convenient for restaurants and walking along the river.

Very comfortable room. Lovely shower. Nice views over river. Breakfast was reasonably priced and delicious!

Clean spacious rooms , quiet, great location for airport . Friendly staff

A great staff and location with a nice clean room

The hotel has excellent hardware, but the service experience didn’t quite match the five-star positioning. The building itself, room design, and location are all impressive. The décor feels premium and well thought through, and overall the physical environment is a strong highlight. However, the service fell short of what I would expect from a five-star property. At check-in, there was no staff member to escort me to the room or provide a brief introduction to the hotel facilities and room features — something that is typically standard at this level. There were also no complimentary bottled waters placed in the room upon arrival. Guests need to either request them or collect them from the corridor, which feels more aligned with a budget hotel experience. When I requested additional room amenities, the response time was extremely slow. Housekeeping also felt rushed. The table was not cleaned properly, and coffee and tea supplies were never refilled throughout my three-night stay. Overall, while the physical aspects of the hotel are excellent, the service delivery needs improvement to truly meet five-star expectations.