Lakes Region Mountain Vacations

The hotel staff were fabulous, a big shout out to Danielle, Maria and Carlos...they went above and beyond to ensure our stay was pleasant. Danielle provided excellent information about the city and how best to get around. The hotel was in a great location and very clean. Rooms and bedding comfortable. The only con was the surprise fee of $20+ tax for amenities which was for water, apples and mints...none of which I wanted but nonetheless the cost was added on to our stay. I believe the fee should be removed or hidden - there should not be a surprise fee added on at check in, very unprofessional.

Pros: The hotel is in a wonderful location and all the staff were courteous Cons: The room was very outdated and had visible mold in the bathroom. Our room had not been restocked with toilet paper/toiletries when we arrived so had to go find those items from house keeping. The hotel also ran out of regular coffee pods so only decaf was available For the price, I would find a different hotel

It all started with the staff when I arrived. Abnel was amazing! If he hasn’t received a raise this year, he deserves two. The way he welcomed me and my team during our business trip was phenomenal. I truly felt at home, and every time I returned from a meeting, I was greeted like family. I’ll definitely be coming back to this hotel.

Really underwhelming given reviews and price. Just meh in every area. Area OK, room OK, no atmosphere, no bar, no breakfast, incredibly expensive valet parking (just put it on the street). Went to the Liberty for a meal and that had much more character and was more centrally located, wish I’d stayed there tbh. Getting a bit tatty in places and smelled not great due to room service left out all hours. Poor for a hotel of this stated standard in my view. Not impressed.

The original room we were given was tiny... so small the toilet didn't even fit correctly in the bathroom and had to be turned 90 degrees. We were going to check out, but the hotel eventually found us an ADA room which was available. That room was much better.

Clean and well appointed room.