Houtskar Island Mountain Vacations

Rooms are average: kind of flimsy bed, dirty windows to the outside, low water pressure in the shower, sandpaper towels. Elevators have wires showing at the top - worn down wood/metals. Casino is incredibly dated. Outside is also just dated and worn. Staff was very friendly - getting us into a king room (vs. the assigned run-of-house double) with no argument. Much appreciated.

The staff was amazing, especially housekeeping and the Cateen Hall employees

Staff was awesome and helpful

My suggestion is that your room service needs to pay more attention, as no one cleaned my room since I arrived.

Very clean and nice property

The hotel is new. The rooms are large and clean. Bathrooms are roomy and the shower is amazing, very large and excellent water pressure. The only thing is the hotel is very large and therefore gives the impression that it’s empty. Service was excellent as well. Will go again.

Eveything was perfect. I have stayed at alot of places in vegas and this was well worth the money. Will stay again.

I complained with the manager of the hotel and housekeeping for the poor management of my request to clean my room after the toilet got clogged. 9 am I requested to have the room clean (while we are out of the hotel) but returned to the hotel at around 2PM and the room was not cleaned yet. I called like 4 times and everytime I called, I was told that the cleaner is on its way (1st call was told it will only take 15-20 minutes) and took about an hour until after I complained that the cleaner arrived. When I spoke with another housekeeper on line and the manager I was told that all my earlier calls were not recorded (which explained why the room was not cleaned and the follow up cleaner never arrived). Its very frustrating.

Rooms are average: kind of flimsy bed, dirty windows to the outside, low water pressure in the shower, sandpaper towels. Elevators have wires showing at the top - worn down wood/metals. Casino is incredibly dated. Outside is also just dated and worn. Staff was very friendly - getting us into a king room (vs. the assigned run-of-house double) with no argument. Much appreciated.

The staff was amazing, especially housekeeping and the Cateen Hall employees

Staff was awesome and helpful