East China Luxury Vacations

Beautiful hotel, centraly located. They respond quickly to any request but not always able to help. I explained to them my own disappintment and they responded by promising to try to get better. Will see next time.

the location is great, access subway inside of hotel

staff is very nice and helpful

Large and comfortable room. Very convenient to the metro and airport.

Incredible hotel. Luxurious, beautiful room and bathroom. Stunning decor. Pool and sauna was great. Loved this hotel

Beautiful hotel, centraly located. They respond quickly to any request but not always able to help. I explained to them my own disappintment and they responded by promising to try to get better. Will see next time.

staff is very nice and helpful

Large and comfortable room. Very convenient to the metro and airport.

The service is outstanding.The front desk clerks including Concierge David were very responsive and warm, made me feel like home coming. This hotel is my favorite in Shanghai.

Nice location real close to The Bund while on a quiet street. Facilities are great and staff amazing.

Very nice hotel that upheld the Mariott standards. The hotel and rooms are very clean. It is in a very good location, across from the New World shopping center with plenty of shops and food options. It s also connected to a Luckin coffee and McDonalds that we frequented a lot for that morning coffee and late night snack. It is also a very short walk to the Nanjing pedestrian road (west side). The swimming pool is also very nice with a big hot tub. Staff was friendly and helpful, especially a lady by the name of Grace Song. She took care of us during our 1st leg stay in Shanghai with setting up wheelchairs for my parents. She gave us her WeChat and we were able to personally get through to her to help with logistics for our 2nd leg stay after visiting other cities. When we check in, the wheelchairs were already reserved for us. She also helped us get approval for free breakfast due to having to wait for some of the rooms to be available. She also helped us track down and deliver some forgotten items that were shipped from our previous hotel. She even went as far as helping us with some local currency deposit into our WeChat pay when our international credit cards didn't go through!

Very nice hotel that upheld the Mariott standards. The hotel and rooms are very clean. It is in a very good location, across from the New World shopping center with plenty of shops and food options. It s also connected to a Luckin coffee and McDonalds that we frequented a lot for that morning coffee and late night snack. It is also a very short walk to the Nanjing pedestrian road (west side). The swimming pool is also very nice with a big hot tub. Staff was friendly and helpful, especially a lady by the name of Grace Song. She took care of us during our 1st leg stay in Shanghai with setting up wheelchairs for my parents. She gave us her WeChat and we were able to personally get through to her to help with logistics for our 2nd leg stay after visiting other cities. When we check in, the wheelchairs were already reserved for us. She also helped us get approval for free breakfast due to having to wait for some of the rooms to be available. She also helped us track down and deliver some forgotten items that were shipped from our previous hotel. She even went as far as helping us with some local currency deposit into our WeChat pay when our international credit cards didn't go through!

Large and comfortable room. Very convenient to the metro and airport.

Nice location real close to The Bund while on a quiet street. Facilities are great and staff amazing.