Asia Luxury Vacations

Great room had everything you needed,staff were so polite and hotel is in a great location to hop on the river bus

Service/staff was great. Food and dining horrible. Sky bar had ants crawling all around and if drink left long enough, was crawling on glass. Food at Breeze not worth the money. Tom yum soup tasted like sea water, no flavor. Only good part of dinner was they delivered leftovers which was most of the meal to ours room so we can just throw away. The hotel room floor had multiple stains in the room and cigarette butts on the balcony. 3 stars was solely for the service. Attendant and staff in restaurant was excellent. Was a good hotel years ago. Not worth staying again.

Great room and excellent people. Very good place to stay and i look forward to visiting again in the future.

Photos don’t do this place justice - resort was absolutely stunning and spotless, rooms were huge and so comfortable, and the staff couldn’t do enough to help! Another highlight was the breakfast which changed daily. We stayed for 4 nights over Christmas and were so sad to leave!

The customer service and cleanliness were among the best we have experienced in all of our world travels. I would highly recommend this hotel for business or pleasure.

Great room and excellent people. Very good place to stay and i look forward to visiting again in the future.

Service/staff was great. Food and dining horrible. Sky bar had ants crawling all around and if drink left long enough, was crawling on glass. Food at Breeze not worth the money. Tom yum soup tasted like sea water, no flavor. Only good part of dinner was they delivered leftovers which was most of the meal to ours room so we can just throw away. The hotel room floor had multiple stains in the room and cigarette butts on the balcony. 3 stars was solely for the service. Attendant and staff in restaurant was excellent. Was a good hotel years ago. Not worth staying again.

Photos don’t do this place justice - resort was absolutely stunning and spotless, rooms were huge and so comfortable, and the staff couldn’t do enough to help! Another highlight was the breakfast which changed daily. We stayed for 4 nights over Christmas and were so sad to leave!

Great room had everything you needed,staff were so polite and hotel is in a great location to hop on the river bus

Great room and excellent people. Very good place to stay and i look forward to visiting again in the future.

The staff is wonderful, which is true in all of Thailand. People are genuinely nice and warm. Breakfast was spectacular! Huge buffet with everything you can imagine, western, Asian, Indian. Smaller but also excellent buffet at the club. My problem with the hotel is that it’s old, probably built in 1980s. There is water damage thru the years and everything smells of mold in the rooms and even the elevator banks. Our first room was in the 25th floor where all rooms smell of mold. My husband could not sleep, had an allergic reaction to the mold, could not breathe, had to open the balcony and then was bitten by mosquitos all night, because there are no screen doors. Our son’s room on the same floor also smelled like mold. If that was not enough, our shower water would not drain, bathroom floor was flooded after 2 min. Thankfully they were able to change our room to the 29th floor. No mold smell in the room. Shower drained well, but there was water in the bathroom so there was still leaks somewhere behind the walls. Hallways also smelled of mold. Our sink would not drain but it’s big so we were able to manage that. Generally the hotel needs to be closed down completely and totally redone, walls ripped down and mold remediated

Great place!! Would always come back

This is the hotel we stay at every time we visit Hong Kong, largely because of its unbeatable location. The direct connection to the mall is incredibly convenient, and the rooms are consistently clean. That said, the property is starting to show its age, and the bed was a bit too hard for our liking. Unfortunately, this stay was let down by a messy and slow check-in experience. The staff were friendly, but not particularly well trained. As Go Royal members, we had already pre-checked in and queued at the Go Royal priority check-in line, yet we ended up waiting nearly 20 minutes—longer than the regular line. When we raised our concern after waiting for so long, one staff member actually tried to redirect us to the normal check-in line, which was frustrating. Eventually, Bill (who appeared to be the manager) came over to check us in. While he apologized for the confusion, the response felt perfunctory and did not convey that the situation was taken seriously. Overall, the location and cleanliness continue to be strong points, but the poorly managed priority check-in detract from what should be a smoother experience for loyal guests.

MY STAY WAS EXCELLENT THIS HOTEL IS AMAZING AND STAFF IS VERY HELPFUL TREAT GUESS WITH PLEASURE. I LOVE THIS PALACE AND WOULD COME HERE AGAIN AND WOULD RECOMEND THIS HOTEL