North London Honeymoon Vacations

On check in, my wife and I stood next to each other at the desk,I was greeted and acknowledged, my wife was completey ignored and not referenced or recognised in any way. I was twice asked if I would need one door card or two..there was two of us standing there. It was all a bit clumsy and not very welcoming. I had another interaction with reception shortly after, when we were bombarded with on line offers to upgrade our room to a suite. we decided to accept. When I returned to the desk to facilitate the upgrade, it felt very much like a task to far for the receptionist, again it was more fractious than a celebration. Reception did offer the concierge to pack our bags in the outgoing room to the new room, I explained that we had not unpacked anything and it would be much easier for all, if we just moved the bags ourselves. Reception said they would give me a call when the room was available.. When it came to 1530 and I'd heard nothing, I went back to reception. A new colleague said that we couldnt access our new room as the concierge hadn't yet moved our bags..!! So my original conversation had not been passed on, and I never received the message as offered. Very small points, and easily overlooked in isolation, but added together made us both feel not very welcome, despite having eventually paid for a reasonably expensive room. We avoided reception for the rest of our stay. All other staff we came across at all levels were 10 out of 10. Of note concirege desk, and bkfst chef

Staff were nice, kids received a teddy on arrival which they loved, location is good and breakfast buffet was good. The external grounds of the hotel are also picturesque but inside the actual hotel room it felt dated and didn’t reflect the value we paid for the room. We also didn’t realise until the reception told us that kids under 16 are not allowed to use the hotel pool which was a bit upsetting to the kids.

On check in, my wife and I stood next to each other at the desk,I was greeted and acknowledged, my wife was completey ignored and not referenced or recognised in any way. I was twice asked if I would need one door card or two..there was two of us standing there. It was all a bit clumsy and not very welcoming. I had another interaction with reception shortly after, when we were bombarded with on line offers to upgrade our room to a suite. we decided to accept. When I returned to the desk to facilitate the upgrade, it felt very much like a task to far for the receptionist, again it was more fractious than a celebration. Reception did offer the concierge to pack our bags in the outgoing room to the new room, I explained that we had not unpacked anything and it would be much easier for all, if we just moved the bags ourselves. Reception said they would give me a call when the room was available.. When it came to 1530 and I'd heard nothing, I went back to reception. A new colleague said that we couldnt access our new room as the concierge hadn't yet moved our bags..!! So my original conversation had not been passed on, and I never received the message as offered. Very small points, and easily overlooked in isolation, but added together made us both feel not very welcome, despite having eventually paid for a reasonably expensive room. We avoided reception for the rest of our stay. All other staff we came across at all levels were 10 out of 10. Of note concirege desk, and bkfst chef

Staff were nice, kids received a teddy on arrival which they loved, location is good and breakfast buffet was good. The external grounds of the hotel are also picturesque but inside the actual hotel room it felt dated and didn’t reflect the value we paid for the room. We also didn’t realise until the reception told us that kids under 16 are not allowed to use the hotel pool which was a bit upsetting to the kids.