Riviera Maya Fishing Vacations

Property and staff were great. We heard of issues with a lack of hot water before we arrived and called ahead to see if they had been fixed. They lied to us on the phone and at check in. The hot water was still not working.

My husband and I spent a week at this resort. The room was spotless and spacious. The staff was superb. They were friendly and waited on us hand and foot. A special shout out to Roberto, Edder, and Julian at the Preferred pool. They always had extra towels, a table, and drinks ready for us. The food in the buffet was good, however, the food in the warming pans was never hot, just lukewarm. We especially enjoyed eating at the French and Italian restaurant. While at the hotel, my husband had a medical emergency and had to go to the hospital. The hotel doctor checked him out and the hotel transported us to the E.R. They also picked us back up the following day. The staff was very attentive and Paulina Oritz checked on my husband every day to make sure he was doing well. Although having a medical issue wasn't ideal, the hotel made us feel so comfortable and we are glad we didn't cut our vacation short.

Property and staff were great. We heard of issues with a lack of hot water before we arrived and called ahead to see if they had been fixed. They lied to us on the phone and at check in. The hot water was still not working.

My husband and I spent a week at this resort. The room was spotless and spacious. The staff was superb. They were friendly and waited on us hand and foot. A special shout out to Roberto, Edder, and Julian at the Preferred pool. They always had extra towels, a table, and drinks ready for us. The food in the buffet was good, however, the food in the warming pans was never hot, just lukewarm. We especially enjoyed eating at the French and Italian restaurant. While at the hotel, my husband had a medical emergency and had to go to the hospital. The hotel doctor checked him out and the hotel transported us to the E.R. They also picked us back up the following day. The staff was very attentive and Paulina Oritz checked on my husband every day to make sure he was doing well. Although having a medical issue wasn't ideal, the hotel made us feel so comfortable and we are glad we didn't cut our vacation short.