Luzon Adventure Vacations

During check-in, I was offered an upgrade to a room on the eighth floor for an additional fee, which I accepted. The shower drainage in my upgraded room was terrible. I arrived around 10 p.m. and called the help desk at about 1 a.m. Someone came up to inspect it and told me that they needed to use a machine to fix the problem. However, since it was already late and the machine would be noisy, they said they would repair it later. I agreed and went out at 9 a.m. When I returned around 9 p.m. and took a shower, I found that the drainage had still not been fixed. I also discovered that the air-conditioning thermostat was switched off, so I called the help desk again. They tried to fix it, but the air conditioning eventually stopped working completely. It was only after the air conditioner broke down that I was transferred to another room. Unfortunately, the shower drainage in the second room was still poor. It was very disappointing to experience these problems in both rooms, especially after paying extra for an upgraded room. On a positive note, I would like to recognize the housekeeping staff on the eighth floor. They were extremely helpful, friendly, and excellent at their jobs. Their outstanding service deserves recognition, and I truly appreciate their hard work and kindness. Overall, while I was disappointed with the room conditions and unresolved maintenance issues, I want to make it clear that the housekeeping staff on the eighth floor did an excellent job.

When we arrived there were a band playing in the lobby, we could hear or talk to the reception desk in a normal voice, we almost had to yelling to each other. Before they had band played at the upstairs where they have a stage for them. Lobby is for the guests to get service. We love music and think it is a good idea and very nice to the guests. But what about when guest need to talk to the front desk?

When we arrived there were a band playing in the lobby, we could hear or talk to the reception desk in a normal voice, we almost had to yelling to each other. Before they had band played at the upstairs where they have a stage for them. Lobby is for the guests to get service. We love music and think it is a good idea and very nice to the guests. But what about when guest need to talk to the front desk?

During check-in, I was offered an upgrade to a room on the eighth floor for an additional fee, which I accepted. The shower drainage in my upgraded room was terrible. I arrived around 10 p.m. and called the help desk at about 1 a.m. Someone came up to inspect it and told me that they needed to use a machine to fix the problem. However, since it was already late and the machine would be noisy, they said they would repair it later. I agreed and went out at 9 a.m. When I returned around 9 p.m. and took a shower, I found that the drainage had still not been fixed. I also discovered that the air-conditioning thermostat was switched off, so I called the help desk again. They tried to fix it, but the air conditioning eventually stopped working completely. It was only after the air conditioner broke down that I was transferred to another room. Unfortunately, the shower drainage in the second room was still poor. It was very disappointing to experience these problems in both rooms, especially after paying extra for an upgraded room. On a positive note, I would like to recognize the housekeeping staff on the eighth floor. They were extremely helpful, friendly, and excellent at their jobs. Their outstanding service deserves recognition, and I truly appreciate their hard work and kindness. Overall, while I was disappointed with the room conditions and unresolved maintenance issues, I want to make it clear that the housekeeping staff on the eighth floor did an excellent job.

When we arrived there were a band playing in the lobby, we could hear or talk to the reception desk in a normal voice, we almost had to yelling to each other. Before they had band played at the upstairs where they have a stage for them. Lobby is for the guests to get service. We love music and think it is a good idea and very nice to the guests. But what about when guest need to talk to the front desk?