Poland Adventure Vacations

Very good value for a really spacious junior suite - the bathroom was huge! Opposite (going one way) was a convenient bus to Old Town and a tram to Central going the other way. 15 mins to either. Get the Jakdojade app for day passes as they are not sold on the bus ticket machine onboard. We had executive suite lounge access and the evening hot food was very nice, alongside the free alcoholic drinks. Daytime snacks, on the other hand, were limited to some cookies. The pool / steam / sauna was a welcome end to our day (December) - very clean and spacious. Being a 5 star hotel, some interactions with junior staff were varied in them responding to our requests. Sometimes more experienced staff would step in to rectify and provide the service befitting their star rating. Nothing overly taxing but we would have preferred to hear ‘yes, I can take care of that for you’ than put the onus back on us (considering there were 3 staff gathered around the concierge not really doing anything). The wifi can be a bit hit and miss. Overall, we recommend this hotel for the price for its spacious room, executive lounge access and the pool / spa. Paying a little more for the room meant all of these things were included. While a little further out from the main areas, the transport was incredibly easy to use and allowed us to see more than just the tourist spots.

Our stay was absolutely ideal, perfectly located and very comfortable all round. The hotel service was impeccable, the spa was wonderful, and we would most definitely return here.

Tv does not have the ability to cast any platforms, so you are stuck watching limited cringe tv. There seemed to be no urgency to fix it. In fact I was laughed at scoffed at and hung up on by front desk when following up about this ability to watch Netflix on my tv. Perhaps they will eventually fix it, but book elsewhere if that's important to you.

I’ve been staying in this hotel for years. Love the location and breakfast. The service is usually very good, but during my recent stay I got a room without working heating. I spoke to the reception twice about the issue on two different days and despite being told the technical department would be notified and the issue would be fixed, it was not. Nothing was done. I finally asked for a different room which was accommodated. I would expect the hotel to address the issue more promptly.

Room was beautiful and big but no view Staff tried hard as nd breakfast was generous

I’ve been staying in this hotel for years. Love the location and breakfast. The service is usually very good, but during my recent stay I got a room without working heating. I spoke to the reception twice about the issue on two different days and despite being told the technical department would be notified and the issue would be fixed, it was not. Nothing was done. I finally asked for a different room which was accommodated. I would expect the hotel to address the issue more promptly.

Our stay was absolutely ideal, perfectly located and very comfortable all round. The hotel service was impeccable, the spa was wonderful, and we would most definitely return here.

Tv does not have the ability to cast any platforms, so you are stuck watching limited cringe tv. There seemed to be no urgency to fix it. In fact I was laughed at scoffed at and hung up on by front desk when following up about this ability to watch Netflix on my tv. Perhaps they will eventually fix it, but book elsewhere if that's important to you.