Family Room, 2 Double Beds | Down comforters, in-room safe, desk, laptop workspace
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Reviews of Hotel Bonza

3.5 out of 5
Hotel Bonza
No.7, Xinyi St., Zhubei, Hsinchu County

Reviews

7.8

Good

Rating 10 - Excellent. 41 out of 159 reviews" "
Rating 8 - Good. 74 out of 159 reviews" "
Rating 6 - Okay. 30 out of 159 reviews" "
Rating 4 - Poor. 8 out of 159 reviews" "
Rating 2 - Terrible. 6 out of 159 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2019
Response from Daniel on 2019/8/10
敬愛的貴賓您好, 感謝您選擇下塌悅豪大飯店竹北館! 您的回覆與建議是我們成長的動力，期待您在再次蒞臨!

8/10 Good

Y, Taipei, Taiwan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with clean room, good facilities and warm staff.
Stayed 1 night in Nov 2018
Response from Daniel on 2019/8/8
Dear Guest Thank you for choose YuHao hotel Your reply and suggestions are the driving force for our growth. Hope see you next time

10/10 Excellent

JimBell, Manchester, NH, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cleaned very thoroughly, has inexpensive and self-laundry service, balanced breakfast between Chinese and western foods. Stayed 1 week and extended another week.
Stayed 5 nights in Oct 2018
Response from Daniel on 2019/8/8
Dear Guest Thank you for choose YuHao hotel Your reply and suggestions are the driving force for our growth. Hope see you next time

8/10 Good

Tan

Liked: Cleanliness, staff & service, room comfort
Good stay
It's quite good for me
Stayed 1 night in May 2018
Response from Daniel on 2019/8/8
Dear Guest Thank you for choose YuHao hotel Your reply and suggestions are the driving force for our growth. Hope see you next time

8/10 Good

David, Taiwan

Liked: Cleanliness, staff & service, room comfort
Good choice close to Taiyuan industrial park. Not easy to see a taxi.
Stayed 1 night in Mar 2018
Response from Daniel on 2019/8/8
Dear Guest Thank you for choose YuHao hotel Your reply and suggestions are the driving force for our growth. Hope see you next time

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good service
Clean room, good service and breakfast is ok. Restaurant open for breakfast and lunch but not open for dinner. Some eatery nearby within 5 min walk.....
Stayed 4 nights in Jun 2017
Response from Daniel on 2019/8/8
Dear Guest Thank you for choose YuHao hotel Your reply and suggestions are the driving force for our growth. Hope see you next time

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
price-worthy hotel in Hsinchu chubei
The hotel staff could speak a little bit English and it is good enough for a foreign to communicate with them.The room is very large but there is no beautiful view from window.
Response from Daniel on 2019/8/8
Dear Guest Thank you for choose YuHao hotel Your reply and suggestions are the driving force for our growth. Hope see you next time

8/10 Good

Adrian, Sunnyvale, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hidden gem in Zhubei City.
Close to Tai Yuan Science Park and Zhubei Train Station. Buffet breakfast was nice.
Response from Daniel on 2019/8/8
Dear Guest Thank you for choose YuHao hotel Your reply and suggestions are the driving force for our growth. Hope see you next time

6/10 Okay

Tim

8/10 Good

CHI WEN

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Yu Wei

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
一句話：太讚了！物有所值！ 我們是夫妻帶一位2歲的小朋友入住，飯店可以協助提供嬰兒床、澡盆、甚至消毒鍋！（請記得提前聯繫告知需求）我們住的是標準雙人房，放了嬰兒床後空間還是挺舒服的。早餐堪稱完美！種類選擇多、數量足、食材不馬乎又美味、幾乎不會有餐點數量不足的空檔。非常推薦遊客選擇此住宿👍

10/10 Excellent

Tayuan

Stayed 1 night in Jul 2023

8/10 Good

??

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
安靜早餐豐盛
Stayed 1 night in Jun 2023

6/10 Okay

Yu ying

Stayed 1 night in Mar 2023

8/10 Good

敏智

Liked: Staff & service, property conditions & facilities
除了停車場不好找，其餘不錯
Stayed 2 nights in Feb 2023

8/10 Good

Chang Chih

Traveled with family
Liked: Staff & service, room comfort
Stayed 1 night in Jan 2023

10/10 Excellent

HSING YI

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

6/10 Okay

Verified traveler

Traveled with family
住宿心得
停車的位子很複雜，晚班的櫃檯人員不會協助，在飯店內的停車也沒有人指揮，都要客人自己想辦法，然後夜班的櫃檯感覺沒什麼精神。 飯店裝潢是比較老舊的款式，光線滿昏暗的，電視不清晰，開很久才打開，電燈會自己熄滅，睡覺的時候電話還會自己響，發生大概三次，有點恐怖，還會影響睡眠品質。 洗澡要站到浴缸裡洗，沒有好的區隔，洗完地板很滑，小危險。枕頭只有一個，偏硬，插頭在枕頭的後面很容易卡到～ 早班的櫃檯就很有精神，也比較主動服務，會引導客人，也有協助把車開出來。 早餐要分三個時段用餐有點麻煩，蠻影響行程安排，口味尚可～選擇還行 因此整體給三顆星，就是舊舊暗暗的住宿環境。
Stayed 1 night in Jan 2023

10/10 Excellent

HSING YI

Stayed 1 night in Jan 2023

10/10 Excellent

昱琳

Stayed 1 night in Jan 2023

8/10 Good

WEN Chun

Stayed 1 night in Dec 2022

10/10 Excellent

Jie Yu

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
這間飯店真的是不錯，毫無能讓我挑剔的地方。

2/10 Terrible

Ching Shan

Stayed 1 night in Sep 2022

8/10 Good

YICHING

Stayed 1 night in Oct 2022

8/10 Good

Hsuan-Yi

Business traveler
Liked: Cleanliness, staff & service, room comfort
整理上是滿意. 但冷氣調到28還是很冷
Stayed 1 night in Oct 2022

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
看評價原本有些擔心，實際住之後覺得比起新竹其他飯店，假日的cp值不錯，還附免費停車，早餐選擇也很多
Stayed 1 night in Sep 2022

8/10 Good

FU TAI

Liked: Staff & service
Disliked: Cleanliness, room comfort
Stayed 1 night in Apr 2021

10/10 Excellent

Pei Rong

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
很舒服的住宿環境
Stayed 1 night in Apr 2021

10/10 Excellent

TZU-JUNG

Stayed 1 night in Apr 2021

8/10 Good

WEI-RU

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
住的部分正常發揮，早餐選項不多，希望多加強
Stayed 1 night in Mar 2021

8/10 Good

Yu-ping

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Mar 2021

10/10 Excellent

YUNG TSUNG

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
房間乾淨，服務良好，附近吃的選擇多
Stayed 1 night in Mar 2021

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, staff & service
枕頭太高不是很好睡，隔音不太好
枕頭太高不是很好睡，隔音不太好
Stayed 1 night in Mar 2021

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities
冷氣有點冷，無法調整溫度。早餐有桂竹筍等中西式，菜色算是豐富，cp值高。停車需要有點技術。
Stayed 1 night in Mar 2021
Response from Daniel on 2021/3/15
敬愛的貴賓您好 感謝您選擇入住竹北悅豪大飯店。 您的不吝分享住宿心得是另全體同仁士氣振聲不斷的精神來源。冷氣部份若有需要協助，飯店櫃台為24小時值班將由專人為您服務，並感謝您對於我們早餐餐點的支持與肯定，期待您再次蒞臨。

8/10 Good

wenyu

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021
Response from Daniel on 2021/3/8
敬愛的貴賓您好 感謝您選擇入住竹北悅豪大飯店。 您的不吝分享住宿心得是另全體同仁士氣振聲不斷的精神來源。期待您再次蒞臨。

10/10 Excellent

SIHYU

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2021
Response from Daniel on 2021/3/4
敬愛的貴賓您好 感謝您選擇入住竹北悅豪大飯店。 您的不吝分享住宿心得是另全體同仁士氣振聲不斷的精神來源。期待您再次蒞臨。

10/10 Excellent

YUCHIH

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
checkin服務親切
Stayed 1 night in Feb 2021
Response from Daniel on 2021/3/4
敬愛的貴賓您好 感謝您選擇入住竹北悅豪大飯店。 您的不吝分享住宿心得是另全體同仁士氣振聲不斷的精神來源。期待您再次蒞臨。

10/10 Excellent

TZE KANG

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
很好的住宿體驗
房間乾淨整齊安靜，早餐自費加價值得，有提供嬰兒床的服務加分
Stayed 1 night in Feb 2021
Response from Daniel on 2021/3/4
敬愛的貴賓您好 感謝您選擇入住竹北悅豪大飯店。 您的不吝分享住宿心得是另全體同仁士氣振聲不斷的精神來源。期待您再次蒞臨。

4/10 Poor

Verified traveler

Traveled with family
Liked: Cleanliness, room comfort
停車場很小，特約停車場地址又講不清楚
Stayed 1 night in Feb 2021
Response from Daniel on 2021/3/4
敬愛的貴賓您好 感謝您選擇入住竹北悅豪大飯店。 您的不吝分享住宿心得是另全體同仁士氣振聲不斷的精神來源。飯店近期將改善關於停車場的動線安排。再請您給予我們改善與改變的機會，並期待您再次蒞臨。

10/10 Excellent

Chia-Cheng

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2021
Response from Daniel on 2021/3/4
敬愛的貴賓您好 感謝您選擇入住竹北悅豪大飯店。 您的不吝分享住宿心得是另全體同仁士氣振聲不斷的精神來源。期待您再次蒞臨。

6/10 Okay

meiching, 宜蘭市

Traveled with group
Liked: Staff & service
停車位沒預留給客戶 服務生口說另一間特約停車場 但因路況不熟不熟悉環境 停錯停車塲 導致隔天牽車管理員要收費 反應給飯店 說要發票才能沖帳 小小私人停車場哪來的收據啊 飯店應保留住宿客戶停車的服務 不然就不要註記有停車位 感覺超差
Stayed 1 night in Dec 2020

10/10 Excellent

Lin Ghia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
很好，但沒附早餐，遺憾
Stayed 1 night in Sep 2020

8/10 Good

YIN

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020

8/10 Good

Verified traveler

Stayed 1 night in Jul 2020
Response from KENZIE LEE on 2020/8/27
敬愛的貴賓您好 感謝您給予的支持與評價。期待您再次的蒞臨。 謝謝

8/10 Good

Fu-Kai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
不好停車，其他很棒
飯店空間不錯，雙人床很大 唯一缺點是停車真的不方便，其他都還不錯
Stayed 1 night in Jul 2020
Response from KENZIE on 2020/8/27
敬愛的貴賓您好 感謝您給予的評價與指教，我們將會針對停車位之問題做進一步的改善。 期待您再次的蒞臨指教。 謝謝

8/10 Good

Ho-Tang

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
櫃檯人員服務態度佳，客房乾淨。地理環境好。
Stayed 1 night in Jul 2020
Response from KENZIE on 2020/8/27
敬愛的貴賓您好 感謝您給予的支持與評價。期待您再次的蒞臨。 謝謝

8/10 Good

YU CHIEN

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2020
Response from Daniel on 2020/7/15
敬愛的貴賓您好 感謝您的入住與給予的建議 若有問題再請您與我們聯繫。 期待您再次的蒞臨。 謝謝

10/10 Excellent

Yichun

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
我未住過一間酒店有裝修聲
非常差的體驗，停車場較遠，酒店週邊環境有點恐怖。 房間空間大，但床頭燈不停閃，最後拔掉插頭才完全關掉。朝早九點樓上開始有裝修聲音嘈醒我們，打電話去前台，服務員態度非常惡劣，說不是他們負責，後來要求掉房又不想理會我們，最後被迫我們早起退房。 真心不推介這間酒店。
Stayed 1 night in Dec 2019
Response from DANIEL on 2020/1/18
敬愛的貴賓您好 很抱歉讓您有如此不好的住宿經驗 停車位至飯店本身有機械式停車位，若飯店車位客滿講引導至特約停車場。特約停車場有兩處較近的為三民停車場，車位有限。若客滿協助客人至路程約3-8分鐘的國雲停車場。飯店為鬧中取靜的位置，附近有許多美食小吃供客人多種選擇。在此與您知會，床頭燈部分因設定於開啟狀態。若關掉電源依舊會有些許的微光，建議可以將床頭燈(360度)轉為收起並建議您與櫃檯連繫。早上部分因非館內在裝修，經調查為隔壁棟大樓正在施工，當下已請他們立即停止。櫃檯態度惡劣部分，飯店會在與相關單位協助員工的教育訓練並落實服務精神，經調查當下無法立即協助換房原因為全館客滿，尚未有客人退房。造成您住宿上不愉快飯店深感抱歉。 若有機會服務將可與我連繫。

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities
Feel toilet smell all the time. It is really disappointed because I stay hotel several times and I liked. Hope that smell rroved at next time.
Stayed 2 nights in Nov 2019
Response from Daniel on 2019/12/5
Dear Guest Thank you for choose Yuhao Hotel we are sorry during your stay due to the cleaning drains odors to enter the room through water pipes. we already relevant units have been requested to assist in processing. Sorry for the inconvenience. and we are looking forward to your visit.