Is Best Western Plus Grand Hotel Zhangjiajie pet-friendly?

No, pets are not allowed at this property.

How much is parking at Best Western Plus Grand Hotel Zhangjiajie?

Self parking is free at this property.

Where is Best Western Plus Grand Hotel Zhangjiajie located?

Located in Yongding, this luxury hotel is 2.4 mi (3.9 km) from Puguang Temple and within 6 mi (10 km) of Yuhuangdong Grotto and Zhangjiajie National Forest Park. Wǔlíngyuán and Tianmen Mountain Cable Car are also within 12 mi (20 km).

Best Western Plus Grand Hotel Zhangjiajie Reviews, Deals & Photos 2025

About the neighborhood

Located in Yongding, a neighborhood in Zhangjiajie, Best Western Plus Grand Hotel Zhangjiajie is on the Strip and next to a golf course. Zhangjiajie National Forest Park and Wulingyuan Scenic and Historic Interest Area reflect the area's natural beauty and area attractions include Bailong Elevator and Chabei Spring.

Visit our Zhangjiajie travel guide

4/10 Poor

Verified traveler

2019/10/14

Disliked: Staff & service, amenities, property conditions & facilities

No help with english at all Did not want to help and no atm

Stayed 8 nights in Oct 2019

6/10 Okay

Verified traveler

2019/6/27

Stayed 3 nights in Jun 2019

6/10 Okay

Lena, Wien

2018/11/20

Liked: Cleanliness

Es war leider sehr kalt, man kann zwar die Temperatur im Zimmer regeln nur bewirkt es nichts. Das Personal hat uns dafür eine extra Heizung ins Zimmer gestellt. Das Frühstück war eher mager und die Lage ist nicht zentral. Das Personal hat kaum englisch gesprochen war aber trotzdem bemüht. 4 Sterne sind es dennoch keine

Stayed 2 nights in Nov 2018

4/10 Poor

Brian, USA

2018/10/10

Disliked: Cleanliness, property conditions & facilities, room comfort

Zero English capability. Hotel and facilities are dated and in poor repair.

Stayed 2 nights in Oct 2018

2/10 Terrible

Magnus

2018/10/8

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nej nej nej

Detta kan aldrig vara ett 4*hotell. Möjligtvis på 90-talet då bilderna förmodligen är tagna. Mattan i rummet var hemsk med massor med stora fläckar. Duschen ofräsch, svart smuts runt kanterna. Hål i sängkläderna. Närområdet en enda stor byggarbetsplats. Långt till allt. Ingen behaglig vistelse här. Bilder finns men då kraschar appen.

Stayed 5 nights in Oct 2018

2/10 Terrible

Kitten, New York, New York

2018/9/4

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Staff does not speak a word of English. Room has a funny odor. Hotel was very very noisy. I got a wake up call at 6:30am and didn’t request for one.

Stayed 2 nights in Sep 2018

6/10 Okay

WENTAO

2018/6/9

Liked: Staff & service, room comfort

Stayed 4 nights in Jun 2018

2/10 Terrible

Juanelo

2018/5/14

Disliked: Cleanliness, property conditions & facilities, room comfort

did not like it.

yeah i know its a cheap hotel, should not have high expectations, but this one I was really happy to leave it. noisy outside, smelly, breakfast vomitable (smelly you really don't want to eat there! and mostly chinese options.)

Stayed 2 nights in May 2018

8/10 Good

Verified traveler

2017/10/12

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable

I was expecting a bit more English capability since it is a best western chain; asking questions beyond checking in questions was difficult. Also the breakfast is advertised as western but it is not. A very comfortable stay overall.

Stayed 1 night in Oct 2017

8/10 Good

yt, japan

2017/5/5

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

清潔なホテル

駅や空港からは少し遠いが、清潔で快適なホテル。フロントは英語はあまりできないが、頑張って理解しようとしてくれる。1階のレストランは安くておいしい。

8/10 Good

Verified traveler

2017/4/20

Liked: Cleanliness, staff & service, property conditions & facilities

Disliked: Room comfort

nice reasonably priced hotel

overall hotel is good but ac don't work no matter what you do it is set at 26.5 which is way too hot for some people. breakfast is average. for the price it is good except too hot for us to be comfortable.

6/10 Okay

Mauricio

2017/4/11

Liked: Cleanliness

Disliked: Room comfort

Buena ubicacion

Deberia de tener mas pesonal que hable ingles es dificil encontrar a alguien que hable ingles en horarios fueras de oficina

6/10 Okay

Verified traveler

2016/12/23

Disliked: Cleanliness

Nice for an hotel in the middle of the country

The hotel is reasonably good for Zhangjiajie. Not really in the occidental standards because the floor of the room was durty, the joints in the bathroom were black, the plugs falling from the wall but the overall was confortable. The staff doesn't speak english but is really into the service. They ordered us some food on night and tried to understand our needs the best they could. Need a taxi to go to the city center but location is good enough. City center is not the best attraction of this area.

6/10 Okay

Marika

2016/12/7

Liked: Room comfort

Ok... Not Best Westerns Best

I had high expectations for this hotel since Best Western chains are usually pretty nice. Granted it was a decent hotel and the front desk tried to be helpful but spoke no English so communication was difficult. The room and bed was comfortable but the cleanliness could use some work. Especially the carpets were very dirty with stains all over them...but they so give you very nice slippers. The free breakfast was extensive but not very western friendly (not their fault as there aren't many western visitors) and the coffee was terrible. Also I know it's a china thing but there was a lot of cigarette smoke especially in the lobby and it would seep into our room regularly. Overall it was fine for the price but I wouldn't recommend for westerners. Another problem was that the website says they have free airport pickup and drop off which they don't so don't even bother asking, every person gives you a different story. Just take a taxi and don't let the cabbies charge you more than 40rmb. I did like the flower and chocolate on my pillow when we arrived :)

6/10 Okay

sweta, US

2016/11/22

Unclean

I felt the hotel was not that clean. I felt it was not worth the money.

8/10 Good

mengfang

2016/10/7

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

就在我大学附近，交通还可以。早餐不好吃

10/10 Excellent

Daniel, Edmonton

2016/7/28

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

very good . more than 5 star for me

I recommend that suite hotel . very nice , very nice size . and service is good , beside subway service . a nice coffee shop just on ground floor , the view is good , very clean , for the price , cant complaint . you can feel you at home .

8/10 Good

Verified traveler

2016/7/23

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good hotel, buffet was good, staff friendly. Only manager spoke English. Would be helpful to have someone that could speak or translate to plan activities around the area.

8/10 Good

Verified traveler

2016/7/14

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice Hotel !! The only problem is too far away from the downtown.

10/10 Excellent

Geralis, Red Deer, ab

2016/5/25

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel

Nice hotel, not great location, as not much for restaurants around. Staff knew some English, not a lot. Comfortable beds and nice bathrooms

8/10 Good

Verified traveler

2016/5/15

Liked: Cleanliness, property conditions & facilities, room comfort

深夜にチェックインしましたが、問題はありませんでした。部屋は清潔感があり好感が持てます。ベッドに上にカーネーションが一輪置いてあるなど、細やかな配慮が感じられます。朝食は中華がメインです。

4/10 Poor

Verified traveler

2016/5/11

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Disappointing customer service.

We stayed in the hotel for three nights. The rooms were good but the shower was blocked and water was spilling into the bathroom. We reported it to the receptions but no one came to clear the blocked shower. No one at reception could speak English and I have to use my basic knowledge in Mandarin to communicate.

8/10 Good

Verified traveler

2016/4/22

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

where's my room

Well they could not find my reversation. It was 10:30 at night I was tired got ripped by the taxi. $150RMB. It should have been $50RMB at most Do they gave me a room. $2000RMB for two nights At least I thought it was. Room was great more than I needed. When I checked out I ask for a receipt. Well again no English and was told he did not know what I was charged per night so he could not give me a receipt. I'm sure if I spoke Chinese I would have been given a receipt. So u don't even know what I was charged. We will see If you know Chinese I think it's a great place

8/10 Good

Verified traveler

2016/4/13

Liked: Cleanliness, staff & service, room comfort

6/10 Okay

Verified traveler

2016/3/22

Liked: Room comfort

가족여행으로 머문 4박

가족여행으로 4박을 예약했습니다. 4인실에 조식 포함이라 여기로 예약을했던거였는데, 알고보니 3인실이여서 모든게 다 3인 기준으로 되어있었고, 심지어 조식까지!! 일회용품이나 타월은 가져다 달라고 하니 더 추가로 주어서 상관 없었지만, 조식은 당황스러웠어요 당연히 4인실로 되어 있었던 숙박이였고, 조식도 그렇게 되어 있을꺼라고 생각했는데 첫날에 리셉션에 이야길 했더니 1인분 금액을 달라고 하더라구요 돌아 가는 비행기가 새벽시간라 나머지 1박은 날리는셈 치고 예약한거라 그걸 땡겨와서 먹겠다고 했더니, 우선 첫끼는 호텔측에서 서비스 준다고 했었고, 나머진 다시 이야길 하자길래, 일정을 마치고 저녁에 돌아오니 문제는 없이 해결 되어 있긴 했지만 중국어가 안되어, 의사소통이 안되었다면 많이 당황스러울 수 있는 상황이였어요 그리고 시트는 안갈아주나봐요 침구에 얼룩이 있는걸 봤는데, 그게 그대로 체크아웃할때까지 함께했네요.. 정돈만 해주고 가버렸네요 4박이면 한번쯤은 갈아줄만도 한데.. 그리고 샤워부스에 물이 안내려갔어요 말하기 귀찮아서 욕조 쪽에 있는 샤워기로 씻었네요 그거 말곤 편히 잘 쉬었어요 걍 걍 그저 그랬어요

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Best Western Plus Grand Hotel Zhangjiajie

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Deluxe Executive Suite Room

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Deluxe City View Twin Room

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Family Suite

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Tianmen Mountain View King Room

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Superior Executive Suite Room

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Deluxe River-view Queen Room

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Superior 2-bed Room

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Deluxe Panoramic Queen Room

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River View Giant Screen Video Room (VIP Video Member + One-click Screen Projection)

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Deluxe Family Friendly Room - With View

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Triple Room

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Family Suite

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Superior Queen Room

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Tianmen Mountain View Twin Room

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Best Western Plus Grand Hotel Zhangjiajie Reviews

Reviews

7.0/10