Find Family Hotels in Yorktown, VA

"I have been coming to this resort for the past six years, but this time was the worst experience i have ever had!!!everything started great until the next day, when a stupid family checked in the upper unit of our unit! They have some stupid kids that kept running, and screaming until almost 1am, we couldn't go to sleep, because of the noise, and i had to call the front desk several times so they can send security to calm them down, but unfortunately security showed up almost 2 hrs later, and things could have escalated badly, and thats when i decided ro drive to the front desk to solve this issue!!! All they could do was moving us to a different unit, and it was almost 2am, and we were told , we would go back to our inial unit the next morning, coz they would either move the other family somewhere else, or even kick them out. The unit were moved to was so filthy to the point we couldn't even sit on the couch. I had to cover it with bed sheet, the carpet was so dirty, everything in the unit was outdated, unlike the 1st unit we checked in, it was renovated. And clean.The next day we were told the manager didn't approve us to move again to a different unit, and we had to stay in that filthy apartment. All personnel were unhelpful, and stupid for not making right and fixing the issue in a proper way. I think this time definitely will be the last time i would ever step a foot in this stupid place."

"Always had to ask for clean towels after my soiled ones were removed ;"

"We loved everything about this resort. Great accommodations, pool was amazing and staff very nice and helpful. "

"We used the pull out couch and a blanket was dirty. The dishwasher leaked and the people above us were very excited to hit the park very early and seemed to have a dance performance very early in the morning that we all had the privilege of waking to when we wanted to sleep in... "

"Loved the spacious room. Staff was very welcoming and kind."

"The waterside view was a little less than amazing. Overall friendly staff, but an indoor pool or a hot tub would’ve made it a little more special."

"for the price it was really nice. breakfast room was nice. renovated rooms. new bathrooms"

"I guess because I was an Expedia traveler or booker the service was gross, the room was gross and I had a child in the room above me who bumped ball and ran all day long. From 6 in the morning till the time I got back and then probably fell asleep. I came here for rest and because of reviews but I will not return. Plus the unexpected charges to my credit card, people cutting you in line while waiting to check in was another crazy experience. I wanted the park view but I could not even step outside of my room because the balcony was broken down with a lot of mildew. Do better for an extinguished resort. Do better! Very disappointed!"

"Took 30 minutes to check in due to understaffing. The parking situation was a nightmare. No clear signage for entrance. "