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I really liked this hotel. I dunno why everyone gives them so much grief. The security guard did yell at me for driving too fast in their round-about, but I was. I was in a bad mood.. The rooms were clean, and I think ppl need to understand that they are trying to do better. Ive stayed with Leo Palace a few times, and the hotel has gotten better each stay. The gym that is attached to the hotel is freaking awesome, although I wish they had chalk.. besides that Love this hotel and will be...

Convenient location in Tumon with many restaurants in walking distance. Parking is very appreciated.

It was a great way to spend Easter with our family. We went bowling, cooked an Easter breakfast and went swimming in the pool. I was a relaxing time with many activities for the whole family.

Very friendly and helpful staff. Television was difficult to figure out even for the staff.

Great breakfast and restaurants, spacious room, beautiful beach!

It’s my third or fourth stay and I keep coming back. Love the sunsets at Tabu beach bar.

That was one pretty boy at front desk

Liked that they had a bathtub Did not like toooo difficult to get in snd out The Deli sandwich was on TERRIBLE bread so not the Hyatt brand

Kimberly at the front desk was the best! She saved our stay since the room was not ready for a few hours after we got there. Food was amazing, pool was nice. The jacuzzi was luke warm which shouldn’t be a problem since it’s normally hot out, but during rainy season, warm water is needed.

The rooms were clean and the staff on site were great and always friendly. My kids loved the kids club. The staff at the kids club are so great with the kids. The variety of pools are so great too so there is something for everyone. There are a lot of activities throughout the water park and hotel. The only downside if this hotel is the distance from the lobby to the different towers. It's quite a walk but is really not something that should keep you from booking here. There is a garage...

Overall great experience!

Location is great

Great customer service! Very accomodating especially with last minutes changes due to new flight schedule. Thank you!

Front desk service did not wake me up before my returning flight. I missed my flight back to Cebu. I had to purchased another one way flight ticket. The shuttle Airport Bus never pick me up upon my arrival. I had to walked to this Hotel at 3:00 am. Technically, the airport shuttle I reserved I never get a service. Thank you!

I called ahead of time to see if I could try to check in early and they said the earliest is 2:30pm. I got there at 2:45 and the room wasn’t ready even after the 3:00 check in time. So that was bust since I was already late to set up the room. Then on the first room the carpet felt wet and it seemed like the air condition wasn’t working properly. The maintenance came and tried to adjust it. But it still wasn’t cold. We didn’t get to switch rooms until after 9pm and idk why they keep giving us a...