Yen The Vacations from NT$12,470

I’d give more than 5 if I could! The staff went above and beyond - I left my jacket at a hair salon and the hotel staff called the salon and arranged it to be brought back to the hotel before our flight (all within 15 minutes). Aside from the amazing staff, the family rooms were a perfect blend of privacy and closeness. The rooms were well cleaned and maintained. Will definitely book again when we revisit Hanoi

We are a family from Ireland and have recently stayed at the Royal Palace hotel. This hotel is a gem. The location is exceptional right on the lake and close to shops and restaurants. We had an executive family room which was spacious and spotlessly clean. Breakfast was plentiful, fresh and very well organised. The highlight of this hotel is the staff. A special mention has to be for Miss Mimi and Miss Celina who went out of their way to be of assistance. All staff are very friendly and helpful. I have no hesitation in recommending this hotel and we will definitely return.

Hotel staffs are very friendly and helpful. We asked where ATM is, a staff take us there. Room is clean.

The staff is outstanding. The location is great. The host has all the amenities I need. I felt very welcomed

The stuffs are very kind and friendly, the breakfast is tasty, and the room is beautiful and clean. This is a great hotel.