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Reviews of Hôtel La Falaise

4.5 out of 5
Hôtel La Falaise
Avenue Marechal Foch, Yaoundé

Reviews

7.8

Good

Rating 10 - Excellent. 37 out of 129 reviews" "
Rating 8 - Good. 61 out of 129 reviews" "
Rating 6 - Okay. 17 out of 129 reviews" "
Rating 4 - Poor. 8 out of 129 reviews" "
Rating 2 - Terrible. 6 out of 129 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

7.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Raquel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024

10/10 Excellent

Christiane

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location
Stayed 2 nights in Mar 2024

8/10 Good

karen

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
very good
Stayed 2 nights in Apr 2023

8/10 Good

Christiane

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2023
Response from Le Responsable des Réservations on 2023/3/2
Chère Christiane,Merci pour votre feedback.Vie satisfaction nous honnore

8/10 Good

Christiane

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy going and friendly staff. Convenient location.
Stayed 1 night in Feb 2023
Response from The Reservation Team Manager on 2023/3/2
Dear Christiane,Thank you for your feedback.Your satisfaction is our priority.

6/10 Okay

Christiane

Disliked: Staff & service, property conditions & facilities
convenient location in the center of the city
Stayed 2 nights in Aug 2022

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness
Good location, but could use a touch up
This was just an ok hotel. The positive thing is that it is nicely located not too far from downtown and there is a park around the corner. That being said, the following things were a bit problematic. 1. Breakfast options were limited and on the first morning of breakfast, I noticed a couple cockroaches running along the buffet counter. 2. The shower pressure was not very good. 3. After the toilet was flushed, water seeped out from underneath the toilet and ran to the drain in the middle of the bathroom floor. 4. I requested help with a PCR test to return home which the front desk gentleman obliged to do by calling someone to come to the hotel to assist. I was charged 25,000 CFA for the test with no receipt given, even though I asked.
Stayed 3 nights in Mar 2022

8/10 Good

Godelieve

Business traveler
Liked: Staff & service, property conditions & facilities, room comfort
Satisfied
Very good and professional staff
Stayed 8 nights in Feb 2022

10/10 Excellent

Anselm

Stayed 14 nights in Dec 2021

8/10 Good

Christiane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
location is convenient, in the center of city
Stayed 3 nights in Dec 2021
Response from The Reservation Team Manager on 2022/2/8
Dear Christiane, Thank you for your feedback. Your satisfaction is our piority

6/10 Okay

Daouda

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Nightmare
The only good thing here is the restaurant and its staff. Receptin desk very disappointing and quality of their servuces is awful. I can't recommend this hotel.
Stayed 4 nights in Nov 2021
Response from The Reservation Team Manager on 2021/12/6
Dear Daouda, We're sorry you disliked your stay in our property. Your observation are taken into account. Thank you for letting us know.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2021
Response from The Reservation Team Manager on 2021/12/6
Thank you for your feedback, We're happy you enjoyed your stay in our property. Your satisfaction is our priority

10/10 Excellent

Leopoldine

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Overall great experience . The staff was nice and professional. The bed was comfy, the sheets bed and towels very clean I booked a suit and the living room need to be little decorate to be attractive.
Stayed 1 night in Oct 2021
Response from The Reservation Team Manager on 2021/12/6
Dear LeopoldineThank you for your feedback, We're happy you enjoyed your stay in our property. Your satisfaction is our priority

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities
For my money this hotel hits the sweet spot between luxury and economy. Comfortable bed & bedding, good shower, functioning A/C, helpful and friendly staff. The food and drinks (like yummy fresh fruit juices) are excellent but pricey. Nice little pool, and the poolside seating makes a nice place to put feet up and relax or work, even if you don't swim. Kind of wish they'd provide an extra towel and a washcloth. Like all hotels they change out all the linens and towels each time the housekeepers come in, so I just keep the Do Not Disturb sign up except when I need them. Occasional little maintenance problem like the bathtub not draining well--no big deal so I didn't call maintenance. A/C works well, a bit noisy as you'd expect from a wall unit.
Stayed 11 nights in May 2021
Response from Thé Réservation Team Manager on 2021/6/23
Thanks you for your feedback. We're happy you enjoyed your stay in our property. Your satisfaction is our priority.

10/10 Excellent

Verified traveler

Stayed 2 nights in Jan 2021

8/10 Good

Edwin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2020

2/10 Terrible

Roel, Bamenda

Business traveler, Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
No hot water, although they could easily have switched on the water heater, as we only found out in the morning. But most of all, surcharge for breakfast despite breakfast clearly included in my booking. Next stay will be in another hotel.
Stayed 1 night in Oct 2020

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, room comfort
There no toilet seat and so I had to sit on the porcelain when using the toilet. Not to be expected from a 4 star hotel
Stayed 3 nights in Sep 2020
Response from The Reservation Team Manager on 2020/9/30
Thank you for your feed back, Your observation are taken into account. Your satisfaction is our priority.

10/10 Excellent

ZIJUN

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020
Response from The Reservation Team Manager on 2020/9/30
Thank you for your feed back, We're happy you were satisfied in our property. We'll also be happy to welcome you again. Your satisfaction is our priority.

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2020
Response from The Reservation Team Manager on 2020/9/30
Thank you for your feed back, We're happy you were satisfied in our property. We'll also be happy to welcome you again. Your satisfaction is our priority.

8/10 Good

Paul

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel management needs to pay attention to facilities maintenance particularly in bathrooms and bedrooms to main good standard. Good breakfast selection - though breakfast time should be extended beyond 10:00 am during the week. International standard is 10:30 AM.
Stayed 2 nights in Jan 2020
Response from The Reservation Team Manager on 2020/1/22
Dear Paul, Thank you for your feedback, All your observation are taken into account. Your satisfaction is our priority.

10/10 Excellent

Jorge

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent stay
excellent room, great service, clean room
Stayed 3 nights in Dec 2019
Response from The Reservation Team Manager on 2019/12/24
Dear Jorge, We're happy you enjoyed your stay in our property. We'll also be happy to welcome you again. Your satisfaction is our priority.

2/10 Terrible

Sachin, Accra

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked it on Expedia with full payment for 6 nights and when i reached there they said no availability they have cancelled it. They lied that they have transferred my booking to Hotel Djeuga Palace i was told to go there even at that hotel they did not reserved they lied a century. Then they took me to a 3rd Grade Hotel Franco which was even worst never in my life i have stayed in such a rubbish hotel.They fought with me for Taxi Airport pickup service. I never stayed in the hotel that i booked. I want Expedia to refund my full Money back immediately or i will have to take legal action which please be noted.Refund my money to my Credit Card with 24 Hrs and confirm ASAP.
Stayed 5 nights in Nov 2019
Response from germain on 2019/11/20
Hello Mr Sachin I do not understand your complaint about your recent stay at Hotel Franco de Yaoundé Your reservation at the hotel La Falaise was scheduled for your arrival on 11/11/2019 and your room was indeed booked for this date But you did not arrive that day and you did not inform the hotel that you missed your flight as you explained on 12/11/2019. On 12/11/2019 the hotel was full and we offered you a replacement hotel that you accept In addition we took care of your airport / hotel transfer that you refused to pay. You can not ask for a full refund of your stay when you stayed 4 nights in the hotel of replacement that you accepted Your stay in this hotel should not be for free cordially

6/10 Okay

Rahil

Business traveler
Liked: Staff & service
Stayed 4 nights in Nov 2019
Response from Le Responsable des Réservations. on 2019/12/10
Cher Rahil, Merci pour votre feed-back, Nous sommes ravis que vous ayez trouvé satisfaaction dans notre établissement. Nous serons également heureux de vous accueillir à nouveau.

6/10 Okay

Norbert

Liked: Cleanliness, staff & service
Stayed 3 nights in Oct 2019
Response from he Reservation Team Manager on 2019/11/14
Dear Norbert, Thank you for your feedback, We're happy you were satisfied in our property. We'll also be happy to welcome you again.Your satisfaction is our priority.

6/10 Okay

Eleonore

Stayed 4 nights in Oct 2019

10/10 Excellent

Jay-Jay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer Service was Well well above the average. The staff was always available
Stayed 8 nights in Aug 2019
Response from The Reservation Team Manager on 2019/9/25
Dear Jay- Jay , We are happy you were satisfied in our property. We'll also be happy to welcome you again. Your satisfaction is our priority.

10/10 Excellent

Terrence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in Yaounde.
One of the best hotels in Cameroon. Western standard.
Stayed 5 nights in Aug 2019
Response from The Reservation Team Manager on 2019/8/26
Dear Terrence, We are happy you were satisfied in our property. We'll also be happy to welcome you again. Your satisfaction is our priority.

8/10 Good

M

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and safe. Amazing staffnthatnis always helpfull
Stayed 3 nights in Aug 2019
Response from The Reservation Team Manager on 2019/8/12
Thank you for your feedback, We're happy you were satisfied in our property. We'll also be happy to welcome you again. Your satisfaction is our priority.

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service with a smile
This was my second stay at the hotel. The food is good. It is the staff that made the stay nice- service with a smile. Special thanks to Rodrigues, Sorel and Stephanie. The location is also very good- central and close to a supermarket. The drawback of course to being central is the noise from the beeps beeps of the cars. During my stay, there were numerous power failures but the generators kicked in almost immediately every time.
Stayed 4 nights in Aug 2019
Response from The Reservation Team Manager on 2019/8/12
Thank you for your feedback, We're happy you were satisfied in our property. We'll also be happy to welcome you again. Your satisfaction is our priority.

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
La Falaise is a reliable, consistent stay. Breakfast is good and rooms comfortable, thought small. They've re-done the gym since the last time I stayed and it's lighter and quite nice. Well suited to business trips: internet is reliable. Generally quiet. Fine food menu. Staff is helpful and efficient.
Stayed 3 nights in Jul 2019
Response from The Reservation Team Manager on 2019/7/15
Dear Sarah, Thank ou or our feedback. We are happy ou were satisfied in our property. We will also be happ to welcome you again. Your satisfaction is our priority.

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with friendly staff. Rooms were clean with good air conditioning. Good location in town for most things. Disappointing bar area (just not as nice as I would have hoped for) but otherwise not much to complain about. Would recommend to others.
Stayed 2 nights in Apr 2019
Response from The Reservation Team Manager on 2019/6/23
Dear Matthew, Thank you for our feedback. We are happ you were satisfied in our property. We will also be happy to welcome you again. Your satisfaction is our priority.

2/10 Terrible

Guna

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2019
Response from Le Responsable des Réservations on 2019/6/18
Cher Guna, Nous sommes désolés que vous n'ayez trouvé satisfaction dans notre établissement. Nous faisons de notre mieux pour améliorer notre service. Merci de nous en avoir fait part.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
everything was fine. good and central location. welcoming staff clean room
Stayed 1 night in May 2019
Response from The Reservation Team Manager on 2019/6/16
Thank you for your feedback, We're happy you were satisfied in our property. We'll also be happy to welcome you again. our satisfaction is our priority.

4/10 Poor

Kamil

Disliked: Staff & service, property conditions & facilities, room comfort
Overall stay was mediocre but the disappointment was the quality and finish of the hotel. Really poor quality finishes, extremely cheap roadside loose furniture, terribly small cramped room - just not worth the $180 room rate.
Stayed 2 nights in May 2019
Response from The Reservation Team Manager on 2019/5/21
Dear Kamil, We're sorry you disliked your stay in our property. We're working hard to improve our service. Thank you for letting us know

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have been in a couple properties in this price range and this hotel was the best among those. Clean, nice rooms (unlike many in Cameroon, the lighting was nice, the ceiling not too high or too low, AC worked great, nice tv, etc.), and helpful staff even for English-speakers. They will make you eggs if you ask at breakfast. The fitness center has a nice punching bag but only one working treadmill and very light dumbbells, and the AC in the fitness center was broken. Around the corner there is a very nice restaurant and cabaret called Boukarou Lounge. I will stay there again next time
Stayed 6 nights in Mar 2019
Response from The Reservation Team Manager on 2019/4/1
Thank you for your review. We're happy you were satisfied in our property. We'll also be happy to welcome you again. Your satisfaction is our priority.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simply the best
Best Hotel in Younde. Cna't compare there services with other hotels in younde.
Stayed 5 nights in Mar 2019
Response from The Reservation Team Manager on 2019/3/24
Thank you for your feedback, We're happy you were satisfied in our property. We'll also be happy to welcome you again. Your satisfaction is our priority.

8/10 Good

richard, UK

Liked: Staff & service, room comfort
Stayed 6 nights in Mar 2019
Response from The Reservation Team Manager on 2019/3/24
Dear Richard, We're happy you were satisfied in our property. We'll also be hppy to welcome you again. Your satisfaction is our priority.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Feb 2019
Response from The Reservation Team Manager on 2019/3/11
Thank you for your feedback. We're sorry you disliked your stay in our property. We will work hard to improve our service. Thank you for letting us know. Your satisfaction is our priority.

4/10 Poor

Simon, UK

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Nice rooms but terrible service, especially when considering that this is a business hotel that regularly attracts conferences, etc.
Stayed 2 nights in Nov 2018
Response from The Reservation Team Manager on 2018/11/11
Dear Simon, We're sorry you were unhappy in our property. We'll work hard to fix the issue you experienced. Thank you for letting us know.

10/10 Excellent

Verified traveler

Stayed 1 night in Oct 2018
Response from The Reservation Team Manager on 2018/10/31
Thank you for your feed back, We're happy you were satisfied in our property. We'll also be happy to welcome you again. Your satisfaction is our priority

6/10 Okay

Daniel

Liked: Cleanliness, staff & service
So-so Experience
Small room, low water pressure. Tub had some issues with drainage. Breakfast is mainly Cameroonan. Cereal the only recognizable choice. The doughballs were really good. Burgers did not taste good, though the fries were great. The Pork Mbongo was pretty good. Occasional power outages, short lasting. Cable channels available were few.
Stayed 3 nights in Oct 2018
Response from The Reservation Team Manager on 2018/10/27
Dear Daniel, Thank you for your feed back. Your observation are taken into account. Thanks for letting us know.

6/10 Okay

Verified traveler

Disliked: Staff & service, room comfort
poor service
Stayed 2 nights in Aug 2018
Response from The Reservation Team Manager on 2018/10/10
Thank you for your feedback, Your observation are taken into account.

8/10 Good

rajesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2018
Response from The Reservation Team Manager on 2018/9/27
Dear Rajesh, we're happy you were satisfied in our property. We'll also be happy to welcome you agaain, Your satisfaction is our priority.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is sit hotel no good water bad bed I don’t no what say about this sit hotel
Stayed 3 nights in Sep 2018
Response from The Reservation Team Manager on 2018/9/27
We're sorry you were unhappy in our property. We're working hard to fix the issue you experienced. Thank you for letting us know.

10/10 Excellent

Elizabeth, Washington DC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff at La Falaise are terrific! They did everything they could to make my stay comfortable and productive. The rooms are not very spacious, but they are adequate and clean. I had no complaints and I would definitely stay at La Falaise again.
Stayed 2 nights in Sep 2018
Response from The Reservation Team Manager on 2018/9/10
Dear Elizabeth, Thank you for your feedback. We're happy you were satisfied in our property. we'll also be happy to welcome you again. Your satisfaction is our priority.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018
Response from The Reservation Team Manager on 2018/8/23
Thank you for your feedback. We're happy you were satisfied in our property. We're also eager to welcome you again. Your satisfaction is our priority.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay was very relaxing and surpassed my expectation
Stayed 1 night in Aug 2018
Response from The Reservation Team Manager on 2018/8/10
Thank-you for your feedback. We're happy you were satisfied in our property. We'll also be happy to welcome you again. Your satisfaction is our priority.

8/10 Good

Von

Liked: Cleanliness, staff & service
Mulli
The staff were friendly.
Stayed 2 nights in Jul 2018
Response from The Reservation Team Manager on 2018/7/19
Dear Mulli, We're happy you were satisfied in our property. We'll also be happy to welcome you again. Your satisfaction is our priority.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from The Reservation Team Manager on 2018/5/18
Thanks for your feedback, we're happy you were satisfied in our property. We'll also be happy to welcome you again. Your satisfaction is our priority