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Reviews of Ryokan Biyunoyado

3.5 out of 5
Ryokan Biyunoyado
2951-1, Hirao, Takai Gun, Yamanouchi, Nagano-ken

Reviews

9.0

Wonderful

Rating 10 - Excellent. 20 out of 35 reviews" "
Rating 8 - Good. 10 out of 35 reviews" "
Rating 6 - Okay. 5 out of 35 reviews" "
Rating 4 - Poor. 0 out of 35 reviews" "
Rating 2 - Terrible. 0 out of 35 reviews" "

9.0/10

Cleanliness

9.4/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Janice

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Huge room, private onsen, delicious dinner that left us rolling to our rooms, transport to and from the hotel to the station and to Nagano monkey park, and the customer service is incredible. Can’t recommend this place enough!
Stayed 1 night in Jan 2024

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just an amazing experience. As an only english speaking Canadian, it was a truely magical time. Make sure you take advantage of all the amenities and at least once, use the private bath on the roof.
Stayed 2 nights in Nov 2023

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highlight of our trip
This was our first time at a ryokan and our stay was the highlight of our 25 day trip to Japan. Great customer service from staff. Food was delicious (dinner and breakfast) and very accommodating on diet restrictions. They provided shuttle from Yudanaka Station and Snow Monkey Park. I would highly recommend them if staying in Nagano. Arigato Gozaimasu (Thank you) Ryokan Biyunoyado for a lovely stay.
Room with private onsen on balcony.
Special touch
Comfortable bed
Great view of Yudanaka while relaxing
Stayed 1 night in Oct 2023

6/10 Okay

Patricia

Traveled with partner
Liked: Cleanliness, staff & service
The staff and cleanliness of the hotel was great. However the property is quite dated (there was a little bit of musty smell) around the room and corridors. The food experience was good although I am not sure if worth the price. Overall we had a good stay but I may not stay again.
Stayed 1 night in Oct 2023

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had an amazing time. The people were very kind and helpful. The tub and views were breathtaking and the food was incredible. They had transportation from the train station to the hotel arranged without me even asking.
Stayed 2 nights in Jul 2023

8/10 Good

Paul

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff at the property were amazing. So very helpful and humble people. As a westerner I had always stayed at Marriott properties in Japan and to experience Japanese culture we decided to stay at a Rayokan. The Japanese food was very tasty and very elegantly presented. The Onsen bath was very nice with a wonderful view over the city. If you want to experience Japanese culture in a mountain setting, this is the place.
Stayed 2 nights in May 2023

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

6/10 Okay

Verified traveler

Ok but more can be done
- arranged pick up did not arrive on time - staff who saw to arrangement was clueless or at least no apology was made by her - did not feel the usual Japanese etiquettes whether on check in, meal services etc. General feeling is that the ryokan is understaffed - no towels provided at the onsen, have to bring and reuse towels from room - meals were ok, not wow - position of heater over the bed rest was awkward, too stuffy to sleep
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

10/10 Excellent

Otenkei, Montreal

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Delicious food, beautiful onsen. Staff is great and so friendly with kids. We had our 3y old with us, tatami rooms and great for families. They had a special kid meal and breakfast every day. We loved it!
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property and onsen. Food was very fun and staff were great.
Stayed 1 night in Jan 2019
Response from Translator/Conceirge on 2019/1/12
Dear Valued Guests, Thank you very much for taking time to share your experience with us. We're glad to hear you had enjoyed your stay. Looking forward to see you again. Sincerely, Irish

10/10 Excellent

Verified traveler

Stayed 2 nights in Jan 2019

6/10 Okay

Verified traveler

Disliked: Property conditions & facilities
Not an Exciting Memory
The hotel needs updating, quite run down. The plus point was that they had a Mandarin speaking staff who helped us navigate through dinner and breakfast. What puzzled us was that we had to pay a bath tax even though one did not use the Onsen.

8/10 Good

yang hong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice onsen Hôtel
Great onsen. Perfect place for an overnight stay after the snow monkey park. Dinner and breakfast are both decent too
Stayed 1 night in Nov 2017

10/10 Excellent

Louise & Chris, Bury, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic relaxing Onsen
I had read previous reviews (as you do) before we went to the Biyunoyado and was happy to see it score so well but i was still pleasantly surprised with the place. From the moment we arrived the staff were lovely to the very moment we left, we decided to make the short walk back to the train station ourselves to stretch the legs before the train journey to sendai and we had one of the staff run over to ask if we needed a lift and we were also being waved off by two of the others. The Onsen are lovely, it's nice that they switch round so that you can enjoy both of the rooms, both are lovely so either way you are not hard done to! We also decided to rent the private onsen on the roof for the 40 minutes and i'm really glad we did, it was really relaxing and it was nice to have the time to ourselves and for such a small cost it's such a bargain! There's a free shuttle to the snow monkeys which is worth doing as the walk wouldn't be great, and we found the staff so welcoming and helpful, it really seemed like they were happy to help. We also decided to have the Japanese breakfast instead of the Western and i'm glad we did as it really enabled us to enjoy the full traditional experience, I can understand that it may not be for everyone but I would really urge anyone to give it a go. We stayed for 2 nights after doing the Magome to Tsumago Nakasendo highway and i honestly couldn't think of a better way to relax or rave about it more!
Stayed 2 nights in Jul 2017

8/10 Good

Chris, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Authentic Ryokan Experience
It feels that the hotel really tries to give the most authentic Ryokan experience, which is great! The staff were really helpful. They will pick you up from the train station for free, it is only an 8 min walk but handy for luggage. You can ask the tourist information desk in the station to call them if you don't want to make an expensive mobile phone call. They drove us to the monkey park for free, which is also walkable if you prefer. The rooms are clean and spacious with an excellent view. I am no expert but the rooms are authentic Ryokan style with tatami matting, Japanese style futons and a green tea set. There are Yukatas provided for wearing to dinner. We went half-board (I'm not sure if you can do anything else) and they provide a very authentic Japanese dinner. I am open minded about food and not fussy and I had spent the previous two months in Japan eating Japanese food. However, the dinner was challenging for a western palate (you do not get to chose what you have for dinner). The food seemed to be high quality and we were glad to have the opportunity to immerse ourselves more into Japanese culture. We chose the western-style breakfast which was fine.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay at our first Ryokan
We had a very enjoyable experience at our first traditional Ryokan in Japan. The staff goes out of their way to ensure that guests are getting the most out of their stay. For us, an Australian English-speaking staff member named Mitch was very helpful in making sure we were taking care of. He mad sure we had meals ready at the correct times and explained previously unfamiliar procedures at this style of accommodation. He also helped us plan some local activities during our two-night stay. Our favorite parts of our stay in Yamanouchi were the snow monkeys, the private rooftop onsen, and the dining experience. The free shuttle service to the monkey park was a great convenience, though we elected to walk back to experience some of the local flavor of Yamanouchi (which we found really cool, despite many other reviews describing the town as depressing... albeit the town was very quiet while we were there). The rooftop onsen at Biyunoyado is totally worth the nominal fee... we used it twice and it was a comfortable way to experience an onsen. Finally, the food at Biyunoyado was anazing.... a really cool way to experience a broad range of traditional Japanese foods. If we return to Japan in the winter, we'd absolutely return to Ryokan Biyunoyado in Yamanouchi!

10/10 Excellent

Hongli

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beauti Place. Very well maintained and the onsen was great. We enjoyed our stay and wish we could have stayed longer

10/10 Excellent

Anisha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel stay, excellent staff
This place has the most remarkable service we had ever experienced. Even though we missed a train and had to arrive past midnight through taking a taxi from Nagano station, when we arrived, the staff woke up to greet us and give us our fresh dinner bento boxes. The room was beautiful and they offered free shuttles to the monkey park, and had amazing views at breakfast and in the lobby of the hokkaido mountains! It was amazing, truly incredible hotel experience and the best I've ever had.

10/10 Excellent

Elyce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
If you only have one Ryokan stay, highly recommend
The included dinner and breakfast were wonderful, even if you didn't like some of the courses, though I liked all of them. Getting to pick and cook your own mushrooms and having other things heated at the table was a nice touch. This was my first stay at a Ryokan, so it was a different experience for me. We slept on mats which were very comfortable and the room very clean. The public bathing area was clean and well supplied, though a little to stuffy for me. We also used the private bath on the roof which was great, even on the col night we were there. Nice contrast between the hot water and cool breeze. We were met at the train station, even without prior arrangement. Though the sign was in Japanese, one of the greeters at the station pointed it out for us. All the staff were very friendly and willing to help and helped make the enjoyable stay. At check in, meals and free transfer to the monkey park were organised, with minimum fuss. Loved the stay, didn't explore the area, as everything we needed was at the Ryokan (and on a limited time frame).

10/10 Excellent

Daniel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023

10/10 Excellent

Pak Wai Jimmy

Stayed 1 night in Mar 2023

8/10 Good

KIN CHAU

Stayed 1 night in Mar 2023

8/10 Good

MING KWONG

Traveled with group
Liked: Cleanliness, staff & service
晚餐豐富，設施較陳舊，浴池較小

10/10 Excellent

TOMONORI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

6/10 Okay

Verified traveler

Disliked: Cleanliness
Stayed 1 night in Aug 2019

8/10 Good

Yukihiro

Liked: Cleanliness, staff & service, room comfort
くつろげました。
接客よかっです。 特に夕食時は、地元産のものが出て食べ方などを細かく教えてくれたり、子供向けにふりかけなどを用意してくれるなどよかっです。 また、部屋も畳が張り替えてあり綺麗でした。 眺望も良かったです。 ただ、浴場は、更衣室にトイレがなかった（休憩室は有り）のが残念でした。 また、ロビーが3階ですので客室から1階の浴場まで行くのにエレベーターを乗り継ぐ必要がありました。 お風呂は、露天やジャクジーがありゆっくりできました。 布団ふかふかで爆睡でした。
Stayed 1 night in Aug 2019

8/10 Good

MINORU

Liked: Staff & service
Stayed 1 night in Jul 2019

10/10 Excellent

ai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019

6/10 Okay

Verified traveler

Traveled with group, Business traveler
Liked: Cleanliness, staff & service
古い施設でしたが掃除は行き届いていました
Stayed 1 night in Mar 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
リニューアルした意図がわかりやすく、好感が持てました。
Stayed 1 night in Mar 2019

8/10 Good

florence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

TAKESHI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
従業員の方のサービスが良い
会食時の従業員の方のサービスがとても良かったです。 焼き椎茸の食した後の菌株をいただき、自宅にて現在育てております。もぎたて生椎茸が、自宅でまた食べられるとは、帰宅後も楽しみが続きます。