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Reviews of Holiday Inn Express Hotel & Suites Providence-Woonsocket, an IHG Hotel

2.5 out of 5
Holiday Inn Express Hotel & Suites Providence-Woonsocket, an IHG Hotel
194 Fortin Drive, Woonsocket, RI

Reviews

8.4

Very Good

Rating 10 - Excellent. 400 out of 838 reviews" "
Rating 8 - Good. 258 out of 838 reviews" "
Rating 6 - Okay. 97 out of 838 reviews" "
Rating 4 - Poor. 40 out of 838 reviews" "
Rating 2 - Terrible. 43 out of 838 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Tara

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was very nice.
Stayed 2 nights in Apr 2024

6/10 Okay

Brynn

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024

6/10 Okay

Rene

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Comfortable accommodations, free breakfast. Cleanliness could go up a notch
Stayed 2 nights in Apr 2024

10/10 Excellent

Diane

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is quiet and clean. Staff is always helpful and upbeat. My 3rd time staying and I will continue to use when I am in the area.
Stayed 1 night in Apr 2024

10/10 Excellent

Susan

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here with my kids , we loved it . So clean , staff super nice .
Stayed 1 night in Apr 2024

10/10 Excellent

Claire

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay ! Loved the suite
Stayed 1 night in Apr 2024

10/10 Excellent

Phanitsupa

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Room cleaned but it’s noisy around can’t sleep well.
Stayed 1 night in Apr 2024

8/10 Good

Tina

Traveled with partner
Liked: Staff & service, property conditions & facilities
Friendly staff, clean room, always a good stay.
Stayed 1 night in Mar 2024

10/10 Excellent

Stephen

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I am forced to write word and I have reviewed enuc
Stayed 3 nights in Mar 2024

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities
THe hotel was clean and the staff was very nice. The shower was the best!!! It was a great stay even if it was just overnight. Love Holiday Inn and Holiday Inn express!!!
Stayed 1 night in Mar 2024

8/10 Good

Caleb

Liked: Cleanliness, staff & service, property conditions & facilities
It was okay
Stayed 5 nights in Mar 2024

6/10 Okay

Ryan

Disliked: Property conditions & facilities
Dirty pool
Stayed 2 nights in Mar 2024

10/10 Excellent

Lisa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean and well maintained. They offered breakfast in the morning which had a variety for everyone. The staff was very friendly. Wasnt anything negstive i could say about my experience.
Stayed 1 night in Feb 2024

6/10 Okay

Neil

Business traveler
Liked: Cleanliness
Disliked: Property conditions & facilities
Room was cold. Even after turning up the heat.
Stayed 1 night in Feb 2024

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

4/10 Poor

Elizabeth

Stayed 1 night in Feb 2024

10/10 Excellent

Carol

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a room on the front of the building and listened to traffic all night long. The draft from the window was really cold.
Stayed 1 night in Feb 2024

4/10 Poor

Elizabeth

Disliked: Staff & service, property conditions & facilities
This visit did not go well. The door to my room didn’t close or lock well. The dryer I used did not dry my clothes so I spent $7.50 just on the dryer. Smoking is allowed outside but no where to discard cigarettes so some areas look awful with cigarette butts all over the ground. Staff was rude again and just feed me a bs story when I ask who I speak to about getting my “incidental “ fees returned to me from prior visits.
Stayed 2 nights in Feb 2024

6/10 Okay

Elizabeth

Stayed 1 night in Feb 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was excellent but the surrounding area wasn’t very nice.
Stayed 1 night in Feb 2024

2/10 Terrible

Raymer

Stayed 1 night in Feb 2024

8/10 Good

Kathleen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was quiet! The beds were clean.
Stayed 1 night in Feb 2024

10/10 Excellent

Willow

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is newer, well kept. Great stay!
Stayed 1 night in Feb 2024

10/10 Excellent

Jakub

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff

8/10 Good

Pauline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for one-night stay!
It was convenient to everything we wanted to be next to. The bed was very comfortable.
Stayed 1 night in Jan 2024

8/10 Good

Elizabeth

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The room was clean and beds were clean and I appreciated that. I did not like the rude employees at the desk at night and also housekeeper is doing her job well with the exception of her foul attitude. Staff I encountered during my stay acted as if they’re too good to give me a nice experience.
Stayed 3 nights in Jan 2024

10/10 Excellent

helosia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

6/10 Okay

Joseph

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Positive = room and property appeared to be very clean. Negative = low water pressure, no bath mat/slippery bathtub, cheap tp, cheap tissue, no tv guide on tv, bed was not real comfortable, only two kcups for coffee pot. This hotel was $140 per night with an $80 per night value. I purchased through Expedia and got a slightly better price but after taxes and fees it still ended up being $154 per night. For that price I expected more. Not once did anyone come by with fresh towels or kcup pods or anything. The water pressure in the shower was horrible and the in room supplies were cheap. The breakfast was pretty good and the desk staff were friendly. I never saw a maid the whole 3 days I was there so I can’t tell you anything about that. It was just an ok stay but definitely overpriced for value.
Stayed 3 nights in Jan 2024

10/10 Excellent

Alfred, woburn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Rosa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Tommy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed here years ago what a great improvement new management must of taken over.
Stayed 1 night in Dec 2023

10/10 Excellent

Paul

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were all pleasant and helpful from the front desk to the cleaning staff. The cleanliness of the rooms and common areas was amongst the best I’ve ever encountered anywhere. An awesome stay!
Stayed 2 nights in Dec 2023

10/10 Excellent

Hector Fernando

Stayed 1 night in Dec 2023

4/10 Poor

Allison

Stayed 1 night in Dec 2023

10/10 Excellent

Lorie

Traveled with partner
Very clean. The staff was very nice.
Stayed 1 night in Dec 2023

10/10 Excellent

NANCI

Stayed 1 night in Nov 2023

8/10 Good

sylvain

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

janice

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everyone was very polite friendly,helpful. My husband and I enjoyed our stay . will use them when I return to visit family
Stayed 6 nights in Nov 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel close to Patriot diner
Clean and quiet. Great hotel!
Stayed 4 nights in Oct 2023

10/10 Excellent

Arthur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Surprise visit
My stay was short only a few days. The room was clean, the staff were very professional. Continental breakfast was good, but if want more of choice Patriots diner is excellant. Definitely gunna stay again on my next visit.
Stayed 3 nights in Oct 2023

8/10 Good

Raymond

Liked: Cleanliness, amenities
This is an older building that is not on the main highway, so please temper your expectations. Weekdays are pretty slow and the weekend seemed short staffed, but Management is on site frequently and addressed my concerns in a timely manner.

4/10 Poor

Raymond

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
The property barely puts any effort into building upkeep or training staff.
Stayed 2 nights in Oct 2023

2/10 Terrible

Amber

Disliked: Cleanliness
Dirty sheets and they had me change them myself
Stayed 1 night in Oct 2023

10/10 Excellent

Gwen

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay, impressed by cleaniness and friendly staff
Stayed 1 night in Oct 2023

10/10 Excellent

Kira

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing!
My stay was absolutely perfect! I have stayed at many different hotels and by far this one is my favorite. Nicole at the front desk is so personable and welcoming! I’ve stayed at this location before and her service is always consistent. The cleanliness of the hotel is always amazing, and the breakfast is delicious! Thank you for the wonderful stay.
Stayed 1 night in Oct 2023

8/10 Good

TANNER

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great, very professional staff
Stayed 1 night in Oct 2023

10/10 Excellent

Volodymyr

Stayed 1 night in Oct 2023

10/10 Excellent

Glenny

Liked: Cleanliness, staff & service, property conditions & facilities
The place os nice and clean the staff are great the manager make you feel like home
Stayed 1 night in Oct 2023

10/10 Excellent

Kimberly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When we checked in it seemed to take along time and I asked if everything was ok cause I thought I heard her wrong, she thought was frustrated and then upgraded us. It was nice and I really didn't care it was taking that long
Stayed 1 night in Oct 2023

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023