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Reviews of Lakeside Inn Illawarra

2.5 out of 5
Lakeside Inn Illawarra
140-146 Windang Rd, Windang, NSW

Reviews

6.8
Rating 10 - Excellent. 63 out of 313 reviews" "
Rating 8 - Good. 101 out of 313 reviews" "
Rating 6 - Okay. 64 out of 313 reviews" "
Rating 4 - Poor. 45 out of 313 reviews" "
Rating 2 - Terrible. 40 out of 313 reviews" "

7.0/10

Cleanliness

7.4/10

Staff & service

6.4/10

Amenities

6.2/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

10/10 Excellent

Matthew

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Apr 2024
Response from Maria on 2024/4/25
Hi Matthew, thank you for your review

10/10 Excellent

Weitao

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice location for seeing sunset and enjoying the peaceful surroundings.
Stayed 1 night in Mar 2024
Response from cherry on 2024/3/31
Thank you so much for your lovely feedback, looking forward to seeing you next time

2/10 Terrible

Sandra

Traveled with partner, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
On first entry the cabin smelt of urine . Front stairs of cabins need replacing. Cockroaches on entry then more on re entry after being out for the evening, yuck. Sticky floor.
Stayed 2 nights in Mar 2024
Response from Admin on 2024/3/4
Hi Sandra, thank you for your review, we have currently just had new manager start with us as we are working on renovating & fixing both motels up, as you could imagine this wont be cheap, As for the insects you are opposite the lake and this is common, however we have had pest control here 2 times in the past 2 months

4/10 Poor

Daniela

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is very run down and needs to be cleaned alot better.
Stayed 1 night in Mar 2024
Response from Admin on 2024/3/3
Hi Daniela, thank you for your review, we are currently with new management, who have big plans for both motels

6/10 Okay

Mohamad

Liked: Staff & service
Disliked: Property conditions & facilities
Fridge didn’t smell good - easy parking no issues
Stayed 3 nights in Jan 2024
Response from Admin on 2024/2/3
Hi Mohamad, thank you for your review

10/10 Excellent

Warren

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lady at the front desk was lovely. Dog friendly peak season was great ! The long term residents were a great chat. The room was clean and renovated. A great 2 day base for exploring the area.
Stayed 2 nights in Jan 2024
Response from Admin on 2024/1/28
Hi warren thank you for your review we hope to see you again in the near future

10/10 Excellent

Alaa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
awesome staff and location
Stayed 1 night in Jan 2024
Response from Admin on 2024/1/26
Hi Alaathank you for your review

10/10 Excellent

Alaa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
convenient location, good place to unwind
Stayed 5 nights in Jan 2024
Response from Admin on 2024/1/25
Dear Alaa, thank you for your review, we hope to see you again

6/10 Okay

Zane

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from cherry on 2024/1/25
Thank you for your feedback, wish to seeing you next time out better service and facilities.

2/10 Terrible

Tamara

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
DO NOT STAY HERE!! Filthy. Disgusting. Falling down. Apathetic staff only care about taking your money. Tiles falling off, mould, holes and hair in bathroom, dirty crockery, glasses and cutlery, not enough chairs, filthy inside and out, exposed walls in children room showing foam inside, rubbish in pool and outside areas unkept, bbq filthy, no help from staff didnt care. Owners terrorised and tried to evict local residents, cabins currently in process of being condemned by council.
Stayed 2 nights in Jan 2024
Response from Jenny on 2024/1/23
Hi Tamara,Thank you for your positive feedback and we will endeavour to improve our standards going forward.Kind regards, Jenny

4/10 Poor

Catherine

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Was told there was no booking when we arrived Was locked out of room because key was deactivated by error Bats covered our cars in poo Grounds were dirty and overgrown Do not stay here
Stayed 2 nights in Jan 2024
Response from Admin on 2024/1/15
Hi Catherine, thank you for your review, sorry about the experience you had, yes errors can be made and we are sorry about that, as for the Bats, we can not control where they go, the ground get mowed every week and with the weather we have been having it has been difficult to cut while wet

10/10 Excellent

Tony

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Admin on 2024/1/14
Hi Tony, thank you for your review, we hope to see you again in the near future

8/10 Good

ping

nice
Stayed 1 night in Jan 2024
Response from Admin on 2024/1/14
Thank you for your review

2/10 Terrible

Kerri

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024
Response from Admin on 2024/1/13
Hi Kerri, we are sorry to read your review

2/10 Terrible

Ben

Traveled with partner, Traveled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay there was terrible. My partner got bites from bed bugs all over her and the dog got fleas from the cabin. It didnt look like the dishes in the cabin we stayed in had been washed properly. Was not a tidy place at all. The grass was overgrown too. Dont recommend staying there.
Response from Admin on 2024/1/13
Hi Ben, we are sorry to hear that you never enjoyed your stay, The bites would have been from the the mosquitos/Midgies from the lake as we take pride in our laundry and cleanliness. That is also the reason we charge the pet cleaning fee, so the cleaners can do a deep clean after each pet has left

2/10 Terrible

Bruce

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Contrary to website and billboard info, property did NOT have a restaurant or bar! Swimming pool was far too filthy to even dip a toe in! No direct access to lake. Room door security chain had nothing to connect to. Would NEVER stay here again!!
Stayed 3 nights in Dec 2023
Response from Admin on 2023/12/31
Hi Bruce, thank you for your review

10/10 Excellent

Allan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Admin on 2023/12/29
Hi Allan, thank you for your review

10/10 Excellent

Dylan

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Admin on 2023/12/10
Hi Dyan, thank you for your review

6/10 Okay

GEOFF, CARWOOLA

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Admin on 2023/12/10
Hi Geoff, thank you for your review

8/10 Good

Karen

Traveled with family
Liked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Admin on 2023/12/7
Hi Karen, thank you for your review

10/10 Excellent

Spiro

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed in a newly renovated cabin on the water of Lake Illawarra. Found it very clean, with new furniture, nice big TV and a very comfortable bed with quality linen. Very serene.
Stayed 3 nights in Dec 2023
Response from Admin on 2023/12/7
Hi Spiro, thank you for your review

8/10 Good

Carl

Traveled with partner
Liked: Cleanliness, amenities
Impressive new bathroom, new beds & TV. Older building but inside is value
Stayed 1 night in Dec 2023
Response from Admin on 2023/12/7
Hi Carl, thank you for your review

6/10 Okay

Kallie

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Rooms need some TLC, carpet was filthy feet were black walking on carpet but overall cleanliness was ok not great! Shower head was leaking toilet wasn’t put in it moved when you sat on it and power points weren’t in properly live power visable! Wouldn’t be my first choice of accommodation but definitely in a last resort situation I would stay again.
Stayed 2 nights in Dec 2023
Response from Admin on 2023/12/7
Hi Kallie, thank you for your review, we are slowly getting there on the upgrades

8/10 Good

Anni

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in a cabin with partial views of Illawarra Lake. The cabin was comfortable, clean, had everything we needed, and it was roomy enough. A beautiful, tranquil, and relaxing environment… sitting on the veranda watching the swans on the lake, as well as the awesome sunsets. The staff were friendly and obliging. Highly recommended😊
Stayed 3 nights in Nov 2023
Response from Admin on 2023/12/7
Hi Anni, thank you for your review

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Admin on 2023/12/7
Hi amy, thank you for your review

6/10 Okay

Sandra

Liked: Cleanliness
Need dish cloth and tea towel in kitchenette, need bin in bathroom
Stayed 1 night in Nov 2023
Response from Jenny on 2023/11/29
Thank you for your review, apologies for not having the tea towel & dish cloth available.

6/10 Okay

Christine

Traveled with family
Liked: Staff & service
Inside was fairly ordinary re walls, shower curtain, Staining on Lounge was bad, put our towels on it. Beds very comfortable and linens excellent. Outside was also ordinary with verandah dirty. Kids loved the pool area
Stayed 2 nights in Nov 2023
Response from Jenny on 2023/11/29
Thank you for your review, we are undergoing maintenance & hope to have those issues resolved. - Jenny

8/10 Good

sanmaan

Stayed 1 night in Nov 2023
Response from Admin on 2023/12/22
thank you for your review

6/10 Okay

Gregory

Traveled with family
Liked: Amenities
Check in was ok. We had to go back to reception to organise soap for the shower and hand soap, as they hadn’t been refilled. My son found Oreos biscuits in between the mattress and bunk bed frame. Outside the rooms - there were cigarette butts in un-emptied ashtrays. I found the beds comfortable and the room was clean (apart from the Oreos)
Stayed 1 night in Nov 2023
Response from Admin on 2023/11/19
Hi Gregory, thank you for your review

4/10 Poor

Joanne

Disliked: Cleanliness, property conditions & facilities, room comfort
A total disappointment!
Poor quality beds, the room had a bad smell! All furniture was poor, all off the paint on the doors walls was very dirty. Bathroom was very dirty the vanity was fooling apartment. I filled this paperwork after we left the inn, or l would of have photos to give youas well. All of the towels and bedding was clean.
Stayed 1 night in Nov 2023
Response from cherry on 2023/11/12
thank you for your valuable feedback, we are updating our service and facilities, hope see you next time with new features.

8/10 Good

Paula

Disliked: Cleanliness, staff & service
.
Stayed 2 nights in Nov 2023
Response from Admin on 2023/11/12
Hi Paula thank you for your review

10/10 Excellent

Binayak

Stayed 1 night in Nov 2023
Response from Jenny on 2023/11/29
Thank you for your review hope you can visit us again

8/10 Good

Alan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A Radio In The Room Would Have Been 👍
Stayed 1 night in Nov 2023
Response from Admin on 2023/11/5
Hi Alan, thank you for your feedback, there are radio stations on the Smart TV, but we will also look into getting some radios

2/10 Terrible

Robert

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Would of been nice to sleep.in my car instead of the bed in the cabin. The bathroom was falling apart, the floor was unstable and splitting, would of been netter to leave!
Stayed 1 night in Oct 2023
Response from Admin on 2023/11/5
Hi Robert, thank you for your review, we are sorry to hear that you didnt enjoy your stay

4/10 Poor

STU

Business traveler, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Didn't get the Cabin I paid 4 Pests in Cabin Property Dirty & Overgrown Flyscreens Broken Dirty Cabin Rusted Furniture TV didn't work properly Garbage Bins full VERY VERY POOR
Stayed 1 night in Oct 2023
Response from Admin on 2023/11/5
Hi Stu, thank you for your feedback, Im sorry you never got the cabin you paid for, and for our property not meeting your standards

10/10 Excellent

Terry

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice relaxing time by the lake and close to lake Illawarra foreshore
Stayed 2 nights in Oct 2023
Response from Jenny on 2023/10/26
Good afternoon Terry,Happy to know you enjoyed your 2 day stay with us and we look forward to having you back again sometime. - Jenny

6/10 Okay

Carol

Business traveler
Disliked: Property conditions & facilities
Lakeside inn
Extremely tired rooms. Air con didn’t work even after l replaced the batteries in the remote which was dead flat when l picked it up. Really needed aircon to work cause it was pretty hot. The tap in the kitchen was broken. No lamp in the room, yet other rooms had them. Paid $195 was probably work $80.
Stayed 1 night in Oct 2023
Response from cherry on 2023/11/12
Sorry back you to late, any feedback was valuable to us, We are updating our facilities and service, hope see u next time with new features.

10/10 Excellent

Fetty

Liked: Cleanliness, staff & service, property conditions & facilities
Good value for money. It was clean, generous and spacious. It was missing a kitchen sink though.
Stayed 1 night in Oct 2023
Response from Jenny on 2023/10/23
Good morning,Thank you for your comments, unfortunately, not all of our rooms have a kitchen sink. Have a lovely day. - Jenny

8/10 Good

Veronika

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023
Response from Jenny on 2023/10/23
H Veronika,Thank you for your review. Have a lovely day. Jenny

6/10 Okay

Kenny

Liked: Cleanliness, staff & service
Not bad not good.
Stayed 2 nights in Oct 2023
Response from Admin on 2023/10/8
Thank you for your review

8/10 Good

Harry

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Admin on 2023/10/8
Thank you for your review

6/10 Okay

Kate

Traveled with family
Liked: Cleanliness
The cabin itself was clean and tidy. Although a few things in need of a bit of love and attention. The TV was very glitchy and didn’t work well enough to watch anything. Comfortable bed, working fridge and shower. Very basics.
Stayed 2 nights in Sep 2023
Response from Admin on 2023/10/1
Thank you for your review

6/10 Okay

Sophie

Disliked: Staff & service, property conditions & facilities
Cabin it’s self was good and view was great, staff wasn’t great and non of the facilities were usable no bbq no pool that could be used. Website needs an update
Stayed 1 night in Sep 2023
Response from Admin on 2023/10/1
Thank you for your review

10/10 Excellent

Yeongeun

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good quality with cheap price
Stayed 1 night in Sep 2023
Response from Admin on 2023/10/1
Thank you for your review

10/10 Excellent

Kellie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were lovely and new. Ladies at check in were great.
Stayed 1 night in Sep 2023
Response from yvette on 2023/9/23
Thankyou for your wonderful review and we are happy you enjoyed your stay, we hope to see you again soon.

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Admin on 2023/9/3
Hi Melanie, Thank you for your review, we hope to see you again soon

10/10 Excellent

Belinda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
View from the verandah was beautiful, so nice to wake up in the morning and see the pelicans!
Stayed 1 night in Aug 2023
Response from Admin on 2023/9/3
Hi Belinda, Thank you for your review, we hope to see you again soon

6/10 Okay

David, Winmalee

Liked: Cleanliness, amenities
A lot of confusion over my booking had me sent to a sister property nearby only to have to return again. The room allocated was not what I booked… not sure if that was a hotel error or Expedia. The room was clean and comfortable but the air conditioner remote was not working so the night was cold and the outside light directly above the windows to the room could not be blocked by the curtains so sleep was difficult with the bed positioned right against the window.
Stayed 1 night in Aug 2023
Response from Jenny on 2023/8/20
Hi David, Apologies for the confusion with your booking and the air con remote not working properly.Thank you for taking the time to relate this and hopefully we will see you again at our motel.Regards, Jenny

8/10 Good

Colin

Stayed 1 night in Aug 2023
Response from Jenny on 2023/8/20
Thank you Colin for your update, very appreciated. - Jenny

4/10 Poor

Suzanne

Disliked: Property conditions & facilities, room comfort
The cabin smelled, floors in very poor condition, tiles broken in the bathroom, access was restricted as steps very steep and limited space for parking as garden bed jutted out with no garden. Dog poo not picked up, very poor as we paid $200 per night
Stayed 2 nights in Aug 2023
Response from Jenny on 2023/8/20
Hi Suzanne, Sorry to hear you did not have a good experience at our motel. We have taken on board your comments and will rectify what we can. - Jenny