Verified review
2/10 Terrible
Verified traveler
2023/5/17
Disliked: Cleanliness, room comfort, communication
Thank goodness for the Hotels.com guarantee
I prepaid my booking well in advance of my trip. When I contacted the host on arrival day, he said the property was unavailable and he did not have my booking. He offered another property. It was the coronation week so hotels were mostly sold out. I reluctantly agreed. The alternate property was billed as luxury accommodations in a vibrant neighborhood. In reality, it was a cheaply furnished, poorly renovated dump in a sketchy neighborhood. We arrived after dark and we’re reluctant to get out of the car. The apartment had black mold, ants, dirty carpet, damaged tile in the shower, faucet that was not secured, loose shower glass, broken down sofa, uncomfortable beds, flimsy cheap furnishings (bean bag chair, cheapest clothing rack made) and probably more that I have blocked out. Thank goodness for the Hotels.com guarantee. Unfortunately, being coronation week (i booked before that was announced), there was not much available. I spent a few hours on the phone with them and didn’t get a room until 1 am. So, this problem spoiled the arrival evening and the whole next day, since none of us had a good night’s rest. Plus, we ended up in a less convenient area and had to pay an additional £45 to park. I never did see the property I had paid for, but the condition of the hosts other property suggests it might not be good. I only wish I had called Hotels.com the minute I found out my booked property was unavailable.
Stayed 4 nights in Apr 2023