Unfortunately, this was the worst hotel experience I have had.
We chose this hotel because it was advertised as pet-friendly. On arrival, the owner told us that our dog could not stay because we had not booked a designated pet-friendly room.
Although we believed the booking had been completed correctly, we were required to change rooms and pay an additional charge. When I tried to explain the situation, the owner was extremely rude and dismissive. When I challenged his attitude, he said he could cancel our booking and that we could leave. Arriving late at night in the rain, we had little practical choice but to accept the alternative rooms and additional charge.
The rooms had a strong damp and stale smell. We also discovered an area of carpet in one room that smelled strongly of dog excrement. As reception had closed by then, we covered the area with towels for the night.
The other staff members we encountered were lovely. However, the owner’s attitude, the unexpected additional charge and the condition of the rooms made this a very disappointing experience.