Deluxe Double Room | Desk, iron/ironing board, free cribs/infant beds, free WiFi
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Reviews of Inn on Storrs (formerly Best Western Storrs)

3.5 out of 5
Inn on Storrs (formerly Best Western Storrs)
123 Storrs Road, Willimantic, CT

Reviews

7.8

Good

Rating 10 - Excellent. 345 out of 1004 reviews" "
Rating 8 - Good. 366 out of 1004 reviews" "
Rating 6 - Okay. 154 out of 1004 reviews" "
Rating 4 - Poor. 75 out of 1004 reviews" "
Rating 2 - Terrible. 64 out of 1004 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Judy

Traveled with partner
Closeness to UCONN
Stayed 2 nights in Apr 2024
Response from jeni on 2024/5/1
Dear JudyThank you for your recent stay and comment. We are Delighted you enjoyed your stay with us please come visit us again when in the area

10/10 Excellent

Vernon

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice, clean, good vibes and convenient 10 min drive to UConn.
Stayed 1 night in Apr 2024
Response from Jenny on 2024/4/29
Dear VernonThank you for your recent stay and comment we are Delighted you Enjoyed your Stay .Please come see us again when in the area

6/10 Okay

John

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
This hotel was good, not great. The staff was probably the highlight of the stay. Everyone was very friendly. The room was clean with comfortable beds. But that’s about it. The tv in our room was basically just a decorative wall hanging. We couldn’t watch tv in the room because it wasn’t connected to wifi or cable. We called the front desk about it several times and were assured the problem would be fixed and that they’d call us back to confirm our tv was working. Neither of those things happened even though I spoke to someone about it 3-4 times. “Adequate” is the best word to describe this hotel. It’s good for a night or two but I wouldn’t recommend it for any lengthy stays or anyone looking for a hotel with a lot of amenities that go beyond the very basic.
Stayed 2 nights in Apr 2024
Response from jeni on 2024/4/27
Dear JohnThank you for your recent stay and comment .we are very sorry that one of our desk clerk did not resolve your tv issue .that is not how we operate we have talked to desk clerk who was working last night and it will not happen in future .but please accept our apology and give us a chance in future and mention what happened and we will offer you50% discount

8/10 Good

Rocío

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We really like the cleanliness and the very good disposition of the staff. What we didn't like is that the noise made by the smoke detector was not solved.
Stayed 4 nights in Apr 2024
Response from jeni on 2024/4/27
Dear RocioThank you for your recent stay and comment .we are sorry about the smoke detector noise and apologize for the inconvenience. Please accept our apology

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My go to when I’m visiting UConn!
Stayed 1 night in Apr 2024
Response from jeni on 2024/4/25
Dear PhilipThank you for your recent stay .we are delighted you enjoyed your stay .If there is anything we can do to enhance your future stay please let us now

6/10 Okay

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Jenny on 2024/4/25
Dear RaymondThank you for your recent stay please come see us when in the area

10/10 Excellent

Judy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to UConn University.
Stayed 1 night in Apr 2024
Response from jeni on 2024/4/24
Dear JudyThank you for your recent stay and comment .We are Delighted you enjoyed your stay Please come see us again when in the area

10/10 Excellent

Steven

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to UConn. Great staff, nice place.
Stayed 1 night in Apr 2024
Response from jeni on 2024/4/19
Dear StevenThank you for your recent stay and comment. We are Delighted you enjoyed your stay. if there is anything we can do to Enhance your future stay please let us know

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value for the money
Stayed 1 night in Apr 2024
Response from jeni on 2024/4/18
Dear PhilipThank you for your recent stay and comment we are Delighted you Enjoyed your stay Please come see us when in the area

10/10 Excellent

Francess

Liked: Cleanliness, staff & service, property conditions & facilities
Only good things I have to say.
Stayed 1 night in Apr 2024
Response from jeni on 2024/4/18
Dear FrancesThank you for your recent stay and comment we are delighted you enjoyed our place .If there is anything we can do to Enhance your future stay please let us know

8/10 Good

Keith

Business traveler
Liked: Cleanliness, staff & service
It was convenient
Stayed 1 night in Apr 2024
Response from jeni on 2024/4/15
Dear KeithThank you for your recent stay please come see us when in the area

10/10 Excellent

Yudelka

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Room are very clean, EXECELENTE!!
Stayed 1 night in Apr 2024
Response from jeni on 2024/4/15
Dear YudelkaThank you for your recent stay and comment .we are Delighted you enjoyed our place .If there is anything we can do to enhance your future stay please let us know

2/10 Terrible

Anayancy

I booked through Expedia and when I got to the hotel they said that they didn’t have rooms available.
Stayed 1 night in Apr 2024
Response from Jenny on 2024/4/15
Dear AnayancySorry to hear that it is quite possible they did not make your reservation otherwise we would have it and no problem

10/10 Excellent

Richard, Bangor

Stayed 1 night in Apr 2024

10/10 Excellent

Shilong, los angeles

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Jeni on 2024/4/14
Dear ShillongThank you for your recent stay and comment we are delighted you enjoyed your stay please come see us again

10/10 Excellent

Jacqueline

Stayed 1 night in Apr 2024
Response from jeni on 2024/5/1
Dear JacquelineThank you for your recent stay and comment .We are Delighted you Enjoyed your stay. Please come see us again when in the area

4/10 Poor

angela

Stayed 1 night in Apr 2024
Response from Jenny on 2024/4/29
Dear AngelaThank you for your recent stay

10/10 Excellent

Rachel

Stayed 1 night in Apr 2024
Response from jeni on 2024/5/1
Dear RachelThank you for your recent stay and comment. We are Delighted you Enjoyed your stay with us please come see us when in the area

4/10 Poor

Lisa

Stayed 2 nights in Apr 2024
Response from jeni on 2024/4/8
LisaThanks

2/10 Terrible

Jessica

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was dirty. There were ants all over our room. When I went to the front desk to complain and potentially switch rooms the front desk person was not there, I later saw her outside smoking. So we just left and did not stay there.
Stayed 1 night in Apr 2024
Response from jeni on 2024/4/12
Dear JesicaWe are sorry to hear about your situation we wish you had given us opportunity to correct your issue employee have a right to take a break and smoke .if you would have given her chance to finish and help you she would have certainly solved the issueonce again we are sorry

4/10 Poor

Engling

Business traveler, Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Rooms are in a separate building from the lobby. No elevator. Breakfast is pretty much only cereal and milk.
Stayed 1 night in Apr 2024
Response from jeni on 2024/4/7
Dear EnglingThanks for your commentWe would have given you downstairs room if you would have told us climbing stairs is difficult for you, we only advertise continental breakfast

6/10 Okay

Edyta

Business traveler, Traveled with family
Liked: Property conditions & facilities
There were few things that I didn’t like about my stay, is how wobbly the bed frames were, also there were ants crowding around the bathroom floor I actually didn’t look closely but I’m assuming they were ants. And the last thing that the breakfast area wasn’t prepared with basic things to make coffee, like regular sugar or milk . Just sweeteners. Other than that the stay was ok.
Stayed 1 night in Apr 2024
Response from jeni on 2024/4/10
Dear EdytaThank you for your recent stay and comment we are thankful that you brought those issues to our attention we will resolve those immediately

2/10 Terrible

David R

Traveled with family
Disliked: Cleanliness, staff & service, amenities
This property is not ADA accessible at all! 15 excruciating steps to the second floor because there was no elevator. Steps down to the bathroom in the lobby. Staff was not helpful. Breakfast is stale muffins and a tiny bit of fruit. Area outside is dirty with litter.
Stayed 1 night in Mar 2024
Response from jeni on 2024/3/30
Dear DavidThank you for your recent stay our morning crew picked up 1 piece of paper and as you know NOT every one is as responsible as you .we have down stairs 30 rooms and 3 are fully ADA Compliant if you would have asked for it that you cannot climb 15 steps we would have moved you

6/10 Okay

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Jenny on 2024/3/29
Dear KathrynThank you for your recent stay please come and visit us when in the area

8/10 Good

Stacy

Liked: Cleanliness, staff & service
It was a great hotel for the price and location. We would stay there again. When we booked the listing stated free breakfast, however, it was just muffins and coffee.
Stayed 1 night in Mar 2024
Response from Jenny on 2024/3/28
Dear StacyThank you for your recent stay and comment we are glad you enjoyed your stay we advertise Continental Breakfast

6/10 Okay

Soliver

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
From desk staff was amazing, other staff not so much .
Stayed 2 nights in Mar 2024
Response from jeni on 2024/3/25
Dear SoliverThank you for your stay we are glad you enjoyed our front desk hospitality

6/10 Okay

Kevin

Stayed 1 night in Mar 2024
Response from jeni on 2024/4/15
Dear KevinThank you for your recent stay and comment please come see us again when in the area

10/10 Excellent

Rosie

Stayed 1 night in Mar 2024
Response from jeni on 2024/4/15
Dear RosieThank you for your recent stay and comment we are Delighted you Enjoyed your stay .If there is anything we can do to Enhance your future stay please let us know

2/10 Terrible

Carrie

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
The room setup was amazing, clean, spacious, and nice fixtures. However, everything else was ridiculously unexplainable. There was so much chlorine in the pool we couldn’t last long enough to get in without coughing and eyes watering. Two other families were sitting outside pool area complaining. Went to front desk they said they knew it was bad but we couldn’t open windows. Next morning it was way better but still really unhealthy. It advertised breakfast. They had a nice long 20 foot bar with really nice sitting area but nothing was out on it. There was a small refrigerator with yogurt and milk but it was locked. On a small side table there with 5 extremely cheap wrapped muffins with 10 mandarin oranges. No hotel staff was at front desk for over 30 minutes. When they came I asked if they had anything else and if the yogurt could be unlocked, he just nodded and never came back. Waited 30 more minutes and he never came back. Hotel it’s self was nice but staff and amenities leave much to be desired.
Stayed 1 night in Mar 2024
Response from jeni on 2024/3/11
Dear Cariethank you for your recent stay and comment we are sorry about the chlorine situation but our windows are fixed CAN NOT OPEN it is the code and apologize about yogurt situation we only advertise continental break fast once again please accept our apology

10/10 Excellent

Gary

Traveled with partner
The hvac is very noisy
Stayed 1 night in Mar 2024
Response from Jenny on 2024/3/10
Dear GaryThank you for your recent stay and comment we wish there is a solution for noisy hvac they are new and because of Energy Efficiency they start On and Off frequently and make noise

6/10 Okay

Hairo

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from jeni on 2024/3/11
Hello HairoThank you for your stay and comment please visit us again when in the area

10/10 Excellent

Janette

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Left my tablet and a charger in the room they called me right away very kind staff
Stayed 3 nights in Feb 2024
Response from Jenny on 2024/3/5
Dear JanetteThank you for your recent stay and comment please come see us when in the area

8/10 Good

Elizabeth

Traveled with group
Liked: Cleanliness, staff & service
Presently surprised with the stay given some of the reviews. Only feedback is the branding of hotel. It’s really not on the Storrs campus. It’s in Willimantic which several miles from UConn.
Stayed 1 night in Mar 2024
Response from Jenny on 2024/3/2
Dear ElizabethThank you for your recent stay and comment.To answer your question we are in Mansfield.there is no town of storrs it is part of Mansfield and our address is legally 123 Storrs rd please come see us when in the area

10/10 Excellent

Andrea, Wilton

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check-in was easy. Staff polite and pleasant. Room was clean and quiet.
Stayed 1 night in Mar 2024
Response from Jenny on 2024/3/2
Dear AndreaThank you for your recent stay and comments we are delighted you enjoyed your stay our ease of check in our polite friendly staff and Great room please come see us when in the area

6/10 Okay

Shelby

Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from Jenny on 2024/2/29
Dear ShelbyThank you for your recent stay

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from jeni on 2024/1/29
Dear ThomasThank you for your recent stay please come again when in the area

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Huskie Fan
the room was very clean and comfortable only compliant was i was on the ground level in the back units RM 141 the window was broken cracked felt a bit unsafe that someone could easily enter the room
Stayed 1 night in Jan 2024
Response from jeni on 2024/1/29
dear guestthank you

10/10 Excellent

Kelly

Stayed 1 night in Jan 2024
Response from jeni on 2024/3/25
Dear KellyThank you for your recent stay and comment we are delighted you enjoyed your stay .if there is anything we can do to enhance your future stay please let us know

6/10 Okay

Timothy

Liked: Staff & service
Stayed 2 nights in Oct 2023
Response from Jeni on 2024/1/17
Hello Timothy, Thank you for choosing our hotel.We appreciate you taking the time to let us know how your visit was. The next time you stay,I know you will have a much better visit.Have a great day.Regards,JeniluManager

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to UConn campus
Great place to stay close to UConn campus. Rooms were newly renovated and spacious. Very clean. Staff was friendly and helpful.
Stayed 2 nights in Dec 2023
Response from jeni on 2023/12/12
Dear GuestThank you for your recent stay and comment we are delighted you enjoyed your stay if there is anything we can do to enhance your future stay please let us know

10/10 Excellent

Madeleine, Stamford

Stayed 3 nights in Nov 2023
Response from jeni on 2024/1/2
Dear MadeleineThank you for your recent stay

10/10 Excellent

Tiansi, San Jose

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
None
Stayed 1 night in Nov 2023
Response from jeni on 2023/12/12
Dear TansiThank you for your recent stay and comment we are delighted you enjoyed your stay if there is anything we can do to enhance your future stay please let us know

10/10 Excellent

Ellen Zehler

Liked: Cleanliness, staff & service, property conditions & facilities
A nice hotel
Stayed 1 night in Nov 2023
Response from jeni on 2023/11/22
Dear EllenThank you for your recent stay and comment we are Happy to hear you had a great stay if there is anything we can do to enhance your future stay please let us know

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from jeni on 2023/11/20
Dear KevinThank you for your recent stay and comment we are delighted you enjoyed your stay if there is anything we can do to enhance your future stay please let us know

10/10 Excellent

Liz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good And clean property
Stayed 2 nights in Nov 2023
Response from jeni on 2023/11/20
Dear LizThank you for your recent stay and comment we are delighted you enjoyed our clean place please let us know if there is anything we can do to enhance your future stay

8/10 Good

Robert

Liked: Property conditions & facilities, room comfort
not happy
the room was nice however when i went to use the toilet there was feces in the toilet which leads me to believe the room or bathroom was used after they had cleaned the room Not GOOD
Stayed 1 night in Nov 2023
Response from jeni on 2023/11/20
Dear RobertThank you for your recent stay and comment we are very sorry about your incident we pride in cleanliness this is very unusal for us can you please call us and Explain

8/10 Good

Laurie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from jeni on 2023/11/20
Dear LaurieThank you for your recent stay and comment please come see us again when in the area

6/10 Okay

David

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
No hot breakfast
Typical motel, clean and comfortable but no hot breakfast which was discontinued during the Covid epidemic and never returned. They offer coffee and some fruit.
Stayed 1 night in Nov 2023
Response from jeni on 2023/11/20
Dear DavidThank you for your recent stay and comment we do not offer nor advertise hot breakfast so please keep this in mind for future

8/10 Good

Mary Jane

Stayed 1 night in Nov 2023
Response from jeni on 2023/11/12
Dear Mary JaneThank you for your recent stay and comment please visit us again when in the area

10/10 Excellent

Suzanne

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service, clean, convenient
Stayed 2 nights in Nov 2023
Response from jenni on 2023/11/6
Dear SuzanneThank you for your recent stay and comment we are pleased you enjoyed our service and cleanliness if there is anything we can do to enhance your future stay please let us know