"The resort was pretty nice at first glance, but the room really disappointed us. This resort is pretty new, yet the room told a different story. Right away, we ran into safety issues: the toilet seat was broken when we arrived, and my daughter ended up slipping because of it. The shower head was broken too, so water kept splashing up toward the ceiling. When I mentioned these problems, we weren’t moved to another room, and it took about seven hours before someone came to fix the toilet seat. That delay only added to the sense that the room wasn’t properly ready for guests.
On top of the safety concerns, there were visible wear and stains on the walls and floor. It wasn’t the clean, fresh impression you’d expect from a newer resort, and that really took the gloss off the stay. Overall, the room experience left me feeling disappointed.
The pool area was nice and offered a welcome escape from the room drama. For families with kids, Mangrove seems to have more to offer, so that’s something to consider for future trips. Food wasn’t great either and didn’t help the overall vibe of the stay.
In the end, the trip had its moments—the pool, and the kid-friendly options at Mangrove—but the room issues and uneven service overshadowed the positives. If we were to return, I’d want a much better guarantee about prompt maintenance and room readiness, or we’d likely opt to stay at Mangrove for a more reliable experience overall."
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