View from room
Check availability

Reviews of James Cook Hotel Grand Chancellor

4.5 out of 5
James Cook Hotel Grand Chancellor
147 The Terrace, Wellington

Reviews

8.4

Very Good

Rating 10 - Excellent. 467 out of 1038 reviews" "
Rating 8 - Good. 378 out of 1038 reviews" "
Rating 6 - Okay. 117 out of 1038 reviews" "
Rating 4 - Poor. 47 out of 1038 reviews" "
Rating 2 - Terrible. 29 out of 1038 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Barrie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Feb 2024

8/10 Good

Emma

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Great location. Suite had an amazing view of Wellington and water front. Only complaint t was room was close to lounge and could hear staff very early each morning re stocking lounge.
Stayed 2 nights in Apr 2024

8/10 Good

Hennie

Traveled with family and small children
Liked: Cleanliness, staff & service
Friendly and helpful staff. The hotel was clean and well kept. In need of an upgrade at some stage, but perfect for what we needed. And excellent for the price!
Stayed 2 nights in May 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Janice

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superstar service from Naomi on the front desk and the restaurant team and food was Fabulous! Highly recommend
Stayed 1 night in May 2024

8/10 Good

Andrew

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location easy access to The Terrace and Lampton Quay
Stayed 1 night in May 2024

10/10 Excellent

Keir

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great helpful staff
Stayed 2 nights in Apr 2024

10/10 Excellent

Finn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

10/10 Excellent

GARRY

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had a wonderful weekend and as I was celebrating my 60th Birthday they made it very special by leaving us a birthday platter in our room. We stayed at the Hotel because my son stayed a few weeks before and he recommended it. thankyou very much
Stayed 2 nights in Apr 2024

8/10 Good

Tracy

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked how there was a lift down to lambton quay inside the hotel. I liked that you needed to swipe your room key to get to your floor. Because we had 2 young children they let us check in early. Staff were lovely. The buffet breakfast was epic! Lots of variety, pancakes and eggs cooked to order. The restaurant reminded me of a big open space with standard table and chairs like an rsa or retirement home communal dining area. Didnt go there for dinner.
Stayed 1 night in Apr 2024

10/10 Excellent

Mark

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and very clean.
Stayed 3 nights in Apr 2024

10/10 Excellent

Craig

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had a junior suite on the top floor and it was worth the extra money. Great view and large room with nice bed. Included access to the lounge with snacks, coffee and non alcoholic drinks. Would recommend as a place In Wellington
Stayed 2 nights in Apr 2024
Response from Rishab - Guest services Manager on 2024/4/28
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Julie

Stayed 2 nights in Apr 2024

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities
Everything we needed
Stayed 4 nights in Apr 2024

6/10 Okay

Marina

Traveled with family
Disliked: Staff & service, amenities
We stayed 4 nights. The hotel is pretty old, with only basic amenities. We were given a room on the second floor, making it pretty noisy from the constant traffic. The housekeeping didn't do a good job. Didn't even refill the soap, shampoo and conditioner. The only good thing is it exits to Lambton Quay and very close to all the stores, cable car and buses. I would pay more to stay at a much nicer hotel next time.
Stayed 4 nights in Apr 2024

8/10 Good

kunihiro

Traveled with family
Liked: Cleanliness, staff & service, amenities
This room is really spacious and excellent for family travelers.
Stayed 4 nights in Apr 2024

4/10 Poor

Fran

Stayed 1 night in Apr 2024

6/10 Okay

Justin

Traveled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Rooms seem very dated and lacked safes to store valuables.
Stayed 3 nights in Apr 2024

6/10 Okay

stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Room was rather basic. Poor bedside reading light options. No drawers at all to unpack smaller clothing items. Bed was comfortable tho.
Stayed 1 night in Apr 2024

8/10 Good

Annie

Traveled with partner
Liked: Cleanliness, staff & service
location is very good, but the Hotel need to update very old, and all the glass windows very dirty.
Stayed 2 nights in Apr 2024

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

8/10 Good

Greg

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Apr 2024

10/10 Excellent

Catherine, Dundee

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The toilet roll kept coming off the toilet roll holder. The roll size of the paper was too big for the holder. Apart from that everything was great.
Stayed 4 nights in Apr 2024

10/10 Excellent

Waveney

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely service and people a great stay. Thank you.
Stayed 2 nights in Apr 2024

8/10 Good

Colin

Traveled with partner
Liked: Cleanliness, amenities
The parking area outside the hotel was occupied by multiple taxis all the time preventing guests from loading or unloading most inconvienent
Stayed 2 nights in Apr 2024

10/10 Excellent

Gina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, great location, comfortable bed, very clean
Stayed 3 nights in Mar 2024

4/10 Poor

Yu-Chen

Traveled with family
Liked: Cleanliness
1. The hotel reception didn’t know about Expedia VIP benefits until I repeated asked them about it. I was only given 2 free drinks vouchers because kids “didn’t” count. 2. We have stayed at James Cook several times before. The room is clean and comfortable. We moved both beds to have more spaces for our luggages. Housekeeping needs to clean the reads unseen, there’s quite a bit of stuff there(pills, hair clips etc). 3. Buffet breakfast was quite good with plenty of hot and cold choices. The old “chef” there could perhaps be a bit more friendly. 4. Overall we are pretty happy with the hotel and will definitely stay again.
Stayed 5 nights in Mar 2024

8/10 Good

Kallindran

Liked: Cleanliness, staff & service, property conditions & facilities
Decent family room, would do with and update.
Stayed 4 nights in Mar 2024

10/10 Excellent

Moera

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Have stayed here a few times and have had an enjoyable stay every time.
Stayed 3 nights in Mar 2024

8/10 Good

Mayur

Liked: Cleanliness, amenities, property conditions & facilities
The property was good. Room was specious. Reception staff member war horrible. He charged me extra amount despite I was holding Expedia paid online booking voucher for car parking which is surprising. They returned the amount afterwards.
Stayed 3 nights in Mar 2024

10/10 Excellent

Sherwin Gerald

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay if your visiting Wellington, its in the CBD area, walking distance yo the shops around, walking distance to the tourist site in Wellington.
Stayed 2 nights in Mar 2024

8/10 Good

UTPAL

Liked: Cleanliness, staff & service, amenities
The only thing I have to say James Cook hotel is very conveniently located, easy access to pier, restaurants, transportation.
Stayed 2 nights in Mar 2024

10/10 Excellent

Jennifer

Stayed 2 nights in Mar 2024

2/10 Terrible

Jesh

Disliked: Cleanliness, property conditions & facilities
The window had a leak and cold air blowed all night. Since it was a windy night, it felt like train was passing all night with the sound of compressed air howling. The property looks like 3 star at best. The bathroom looks old and faded.

10/10 Excellent

Henry

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff was courteous. The facilites were well maintained and access to other venues was excellent . The food served was exquisite.
Stayed 5 nights in Mar 2024

8/10 Good

Kevin

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not now
Stayed 1 night in Mar 2024

8/10 Good

Darren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Amani, Auckland

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff at this hotel are awesome!
Stayed 3 nights in Mar 2024

10/10 Excellent

BernadetteCec

Stayed 1 night in Mar 2024

8/10 Good

Marion

Liked: Cleanliness, staff & service, property conditions & facilities
I was very happy indeed. Excellent location. Water pressure in the shower was a bit low, but that is easy to cope with. Instructions for using the TV remote would be helpful. Not everyone works that out intuitively.
Stayed 5 nights in Mar 2024

10/10 Excellent

Amani, Auckland

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tidy hotel with friendly efficient staff.
Stayed 2 nights in Mar 2024

8/10 Good

Edwin, Campbell

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Just another average hotel, not bad not great
Stayed 2 nights in Mar 2024

10/10 Excellent

Terri

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love Wellington
Stayed 2 nights in Mar 2024

10/10 Excellent

Krista

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay here. Would definitely come again if in the area.
Stayed 3 nights in Mar 2024

8/10 Good

Yung Le

Stayed 4 nights in Mar 2024

10/10 Excellent

Kellyann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Gena

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only negative thing I would say. Please ask if we are done with our plates before you take them off the table. Very rude. I would have fork in hand and she would be taking my plate. Other than that the stay was wonderful.
Stayed 3 nights in Mar 2024

8/10 Good

Sheralee

Traveled with group
Liked: Cleanliness, staff & service, amenities
Really lovely staff, super thoughtful and helpful! We loved the good mornings from the staff including the cleaners. However, the beds them selves and the bedding is really average. The morning of check out 8:30-9am we were sleeping and a staff member had lightly knocked on our door and entered before we yelled out we were still in there. An announcement of some sort would have been appreciated especially since we are two females. Check out is at 10am. Other than that loved that there were cafes and facilities on site.
Stayed 2 nights in Mar 2024

6/10 Okay

Craig

Stayed 1 night in Mar 2024

10/10 Excellent

Nadia

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing hotel
Stayed 2 nights in Mar 2024
Response from Rishab on 2024/3/11
Thanks for staying with us. We appreciate your feedback! Guest Services ManagerRishab Gulati