Welland Canal Lock 7 Tours

This was a mixed experience. We visited the hotel first to ask to see one of the suites. The young woman at the front desk said we could not visit any suites because it was 3:30 p.m., every suite was already occupied by a guest, and all those guests had already checked in. I asked to speak with a manager, and the manager was unwilling to get up from behind the desk and come out and speak with us. In fact, there were five suites showing as available on Expedia and we booked one of them, so that was a complete fabrication. I'm not used to hotel staff deliberately lying to guests. We only needed one bed, but all the suites available had two queen beds, but there was no actual sitting area. No sofa, no easy chairs. Awkward. One of the main reasons we booked a suite rather than a hotel room somewhere else was because there was a kitchen. However, there is absolutely nothing provided in the kitchen but a coffee maker. No plates, no glasses, no pots and pans, no kitchen towels, no paper towels no silverware. You effectively can't use this kitchen unless you bring all of your kitchen stuff with you or go buy it somewhere, which is not practical for a stay of one week or less. I would likely not choose to stay here again, particularly because of the unfriendly atmosphere of the hotel desk staff and the unwillingness of the on-site manager to communicate.

Great location in a walkable community. Staff were very friendly. The room is very large and well furnished. We wish we had more time stay!

Lots of amenities. Staff were pleasant and responsive. Good location for seeing downtown Toronto. Would stay here again.