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Reviews of AmericInn by Wyndham Webster City

2.5 out of 5
AmericInn by Wyndham Webster City
411 Closz Dr, Webster City, IA

Reviews

8.8

Excellent

Rating 10 - Excellent. 167 out of 329 reviews" "
Rating 8 - Good. 125 out of 329 reviews" "
Rating 6 - Okay. 24 out of 329 reviews" "
Rating 4 - Poor. 7 out of 329 reviews" "
Rating 2 - Terrible. 6 out of 329 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Monica

Stayed 1 night in Apr 2024
Response from Tiffany on 2024/4/28
Thank you for staying with us.

8/10 Good

Wendell

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Internet was not hi-speed. I could not complete essential work though connected. Everything else was well---but being down the hall---perhaps too much for the system they have at the time I was there.
Stayed 1 night in Apr 2024
Response from Tiffany Bleeker on 2024/4/25
Thank you for your review, I apologize about your experience with the internet. I hope you come stay with us again soon.

8/10 Good

Melinda

Liked: Cleanliness
Disliked: Staff & service
Usually pretty good place, average and clean. There is an elderly lady working the front desk, brunette and long hair. She needs some lessons in customer service. She’s rude and condescending. Perhaps it wasn’t a good day for her.
Stayed 1 night in Apr 2024
Response from Tiffany Bleeker on 2024/4/22
Thank you for staying with us. I apologize you experienced this, we do strive to be friendly to all our guests. I hope you come stay with us again soon.

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet and friendly staff. Good breakfast. Only one room coffee for two guests.
Stayed 1 night in Apr 2024
Response from Tiffany Bleeker on 2024/4/8
Thank you for recently staying with us. We will have more coffee on your next stay.

10/10 Excellent

Autumn

Stayed 1 night in Mar 2024
Response from Tiffany Bleeker on 2024/4/23
Thank you for staying with us. Please come stay with us again soon.

10/10 Excellent

Robin R

Business traveler
Liked: Amenities
Property is just off interstate must travel to dine
Stayed 1 night in Mar 2024
Response from Tiffany Bleeker on 2024/3/26
thank you for your recent stay with us. Please come stay with us again soon.

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Tiffany Bleeker on 2024/3/26
Thank you for staying with us. We hope you come see us again soon

10/10 Excellent

Daniel

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Just off of highway 20
Stayed 1 night in Mar 2024
Response from Tiffany Bleeker on 2024/3/26
We appreciate you staying with us, Please come see us again soon

10/10 Excellent

Gabriele

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel.
Stayed 1 night in Mar 2024
Response from Tiffany Bleeker on 2024/3/14
Good morning,Thank you for your kind words . We hope you will come stay with us soon.

6/10 Okay

Patricia

Stayed 1 night in Mar 2024
Response from Tiffany Bleeker on 2024/3/11
Thank you for staying with us. We hope you come see us again.

10/10 Excellent

Marty

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Tiffany Bleeker on 2024/3/7
Thank you for your positive feed back, we hope you come stay with us again soon.

8/10 Good

Carrie

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Suzi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable, clean, comfortable pillows and bed. Very pleased with stay, good breakfast. The biscuits and gravy were very good.
Stayed 1 night in Feb 2024

2/10 Terrible

Kent

Business traveler
Disliked: Staff & service
Unreasonable Policy
I was traveling in the area and had to stop because of the weather. I booked online but unfortunately chose the wrong location in a neighboring city. I called right away to cancel but my request was denied. I considered driving there but the weather conditions were hazardous, so I paid for a night at another AmericInn location. I am a regular AmericaInn customer, and was extremely disappointed by their decision to deny my refund request. Would definitely not recommend.
Stayed 1 night in Jan 2024
Response from Tiffany Bleeker on 2024/1/20
Kent,We apologize for your experience. This was based on the third party you booked through and there polices.Thank you for your understanding.

8/10 Good

Bernita, Sioux Falls

Stayed 1 night in Jan 2024
Response from Tiffany Bleeker on 2024/1/20
Thank you for staying with us. We hope to see you again soon.

8/10 Good

Deb

Stayed 3 nights in Dec 2023
Response from Tiffany Bleeker on 2024/2/1
Good morning,Thank you for staying with us . We hope to see you again soon.

10/10 Excellent

Tracy

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and friendly place to stay...
Stayed 2 nights in Dec 2023
Response from Tiffany Bleeker on 2024/1/1
Good afternoon,Thank you for your recent stay with us and your kind words, we hope you come stay with us again soon.Tiffany BleekerGeneral manager

8/10 Good

Ana

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Ana

Stayed 1 night in Dec 2023

10/10 Excellent

Ben

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay here often for business. Will stay again.
Stayed 1 night in Oct 2023

10/10 Excellent

Dirk

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and quiet with a pleasant staff!
Stayed 1 night in Dec 2023

6/10 Okay

Sharon

Traveled with partner
Liked: Cleanliness, staff & service
A quiet location. Have stayed here for 4 years now on trips though the area. Hot tub is always out of order, yet had water in it. Pool water was cooler this time, had been warmer and nicer before. Bed blankets that are between the cover and sheet are looking pretty worn. Breakfast is average.
Stayed 1 night in Oct 2023

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Broken hot tub
It was good except the hot tub was broken and that was one of the amenities we were searching for when we booked.
Stayed 1 night in Oct 2023

10/10 Excellent

Theresa

Friendly customer service
Stayed 1 night in Oct 2023

10/10 Excellent

Marsha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, quiet. The rooms were spacious and well decorated
Stayed 1 night in Oct 2023

8/10 Good

Kitty

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Gay

Stayed 1 night in Oct 2023

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Diane

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic
Great place to stay
Stayed 1 night in Sep 2023
Response from Tiffany on 2023/10/2
Thank you for staying with us. Hope to have you come again soon.Thank you,Tiffany

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff was so welcoming and friendly. Our room was so perfect. The design was a living room separated by a bathroom and the large room with jacuzzi tub. Tub did not work but staff tried to fix it. It was so close to the breakfast which was delicious and the pool. We even thought about just coming back just to go to the hotel. Really enjoyed our stay. Hotel was so clean.
Stayed 1 night in Sep 2023
Response from Tiffany on 2023/10/2
We appreciate you taking the time to share your experience, Please come stay with us soon.Thank you,Tiffany

6/10 Okay

Melanie

Traveled with family
Disliked: Property conditions & facilities
Stayed 4 nights in Sep 2023

10/10 Excellent

Stacy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic choice
The rooms, lobby and property was fantastic. Staff was above and beyond
Stayed 5 nights in Sep 2023

10/10 Excellent

Linda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was super friendly. They make you feel like family.
Stayed 2 nights in Sep 2023

10/10 Excellent

Naomi

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service. For some reason only one of my reservations from hotels.com was registered with the hotel but the front desk was very helpful and made sure we had a second room.
Stayed 1 night in Sep 2023

10/10 Excellent

Kim

Liked: Amenities
I loved staying in a hotel surrounded by corn fields. The staff was very friendly and made a family reunion even better.
Stayed 5 nights in Sep 2023

10/10 Excellent

Brandy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 1 night in Sep 2023

10/10 Excellent

Sharon

Stayed 1 night in Aug 2023

8/10 Good

Dave

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good breakfast, clean. Would visit again.
Stayed 1 night in Aug 2023

8/10 Good

Elain

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was clean and neat-- staff was fine, not particulaly friendly but no unfriendly either. Air conditioner ran all night and iced up the window.
Stayed 1 night in Aug 2023

10/10 Excellent

Kristine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice and accommodating staff! The property was a little outdated, but clean and comfortable. The breakfast was a definite win!
Stayed 1 night in Aug 2023

10/10 Excellent

Joseph

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

6/10 Okay

Mairi

Traveled with family
Liked: Cleanliness
Slow check in with inexperienced staff member. I wish there was an exercise room. Other AmericInn’s seem to have them. Room was clean and large.
Stayed 1 night in Aug 2023

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable bed, coffee maker in room. Nice pool and spa
Stayed 1 night in Jul 2023
Response from Tiffany Bleeker on 2023/8/1
Thank you for staying with us , Please come see us again.

10/10 Excellent

Jaclyn

Stayed 1 night in Jul 2023

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and comfortable
Stayed 1 night in Jul 2023
Response from Tiffany Bleeker on 2023/8/1
Thank you for your feed back. Please come stay with us again soon.

10/10 Excellent

Joshua

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff. Clean. Reasonable pool hours. Good breakfast
Stayed 1 night in Jul 2023

10/10 Excellent

Patty

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The motel served our purposes well.
Stayed 1 night in Jul 2023

8/10 Good

Cindy

Stayed 1 night in Jul 2023

4/10 Poor

Katherine

Traveled with partner
Disliked: Property conditions & facilities
Staff was unfriendly and couldn't give the time of day. The room smelled wet and mildewy, with a touch of weird industrial perfume that you would smell in cat litter. Couldn't turn the AC up, beds were advertised as Queen but we're not queens, they were full and too tiny for two people to sleep on. Also mattresses were extremely uncomfortable.
Stayed 1 night in Jul 2023